About Festive Frame Co.
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Reviews
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Norma on Apr 2, 2026
5 out of 5 starsIt’s a beautiful frame. I asked for some changes and was accommodated perfectly. I love this frame and it makes a great keepsake gift.
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Etsy buyer on Mar 29, 2026
5 out of 5 starsLOVE this frame! It is perfect! Pay attention to photo instructions! I did not and had to order another photo. Erika was patient with my questions when all the answers are on the site! Thanks for a great Easter memory frame!!
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Amy on Mar 16, 2026
5 out of 5 starsHighly recommend! I used this for a company photo project and it turned out fantastic!
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CSharpe on Mar 16, 2026
5 out of 5 starsBought this for a very good friend. Nicely made. She loves it!
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Alex on Mar 3, 2026
5 out of 5 starsGreat product and really amazing customer support and speedy service.
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Shop policies
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Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
More information
Frequently asked questions
Can you ship my order to multiple addresses?
If you are sending items as gifts to multiple addresses, you must order each item separately and enter the shipping addresses at check out. I am able to offer free shipping on orders with multiple frames shipped to a single address, but I cannot offer free shipping for orders being sent to multiple addresses.
If I change my mind, can I return my order?
All frames are made to your specifications and personalization and therefore oftentimes cannot be resold. They are also fragile and easily damaged if not carefully repackaged for return shipping. For that reason, I no longer accept returns. If there is a problem with your order, such as damage during transport or a mistake was made by me, the seller, please contact me so I can correct it!
What if I made a mistake when ordering?
If you realize that you made a mistake when ordering (such as frame color, orientation, text) please contact me ASAP so that I have the correct details before I make and ship your frame. If you do not realize until after your frame has shipped, replacement and shipping fees will apply.
What if my package is delayed/ lost in the mail?
If it is important for your package to arrive by a certain date, I recommend selecting the Express shipping option at checkout for UPS 2nd Day Air. Otherwise, all packages are shipped USPS Priority Mail. Although Priority is stated to be 1-4 days, delays do occur. I do not offer refunds for postal delays, as the process is completely out of my hands. However, I can assist you with filing a missing mail claim (after 15 days for Priority mail). In over 1,500 orders I have not had a lost package, though just a few have been substantially delayed.
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