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Announcement
Last updated on May 17, 2026
Reviews
5.0
(3747)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Etsy buyer on Jun 1, 2026
5 out of 5 starsI love this plaque. It was the most perfect addition to his Eagle Scout project.
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Etsy buyer on May 28, 2026
5 out of 5 starsTurned out just perfect. Received it faster than expected too!
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Richard on May 19, 2026
5 out of 5 starsVery nice, especially for an official BSA licensed item. Good size. A little slow, but I wasn't in a hurry.
William responded on May 24, 2026
Thank you Richard for the wonderful review. We would rather be a little slower and put out quality items versus a little quicker and possibly sacrifice the quality of the item. For those that are in a hurry - we do offer rush production which moves the order ahead of all standard orders. Please see our FAQs for details on ordering and turn-around times.
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Beth on May 30, 2026
5 out of 5 starsGreat quality. Made a lovely addition to our Christmas tree to mark a special event.
About FireflyCustom
Sales
26,178
On Etsy since 2013
Shop members
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William Arbogast
Owner
We have always had a love of the arts and technology. We are also active and proud members of the Scouting community. We started this Etsy shop back in 2012. We are a Licensed Vendor for Scouting America.
Shop policies
Last updated on Jan 14, 2026
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Last updated on
May 17, 2026
Frequently asked questions
What is Standard Production versus Rush Production?
STANDARD PRODUCTION: 2-3 weeks (depending on workload) Ships advantage or Priority 1-3 days. Production time starts after we receive the approved proof. Orders are processed by date of receipt, first in, first out. Only rush production can move ahead.
RUSH PRODUCTION: 7 or less business days (depending on workload) Ships USPS Priority 1-3 days. Production time starts after we receive the approved proof. Rush moves ahead of standard orders. Rush has an extra fee and can added from the shipping section on checkout. We charge a 25.00 fee to move your order ahead of standard orders. PLEASE IGNORE THE DATES for Rush Orders. Since we had to add it in the shipping section (Etsy has no other place) they do not calculate correctly.
I missed the sale - can I get the sale price now?
The item was on sale and now it isn't - or - I ordered and now it is on sale. Can I get the sale price? But we only offer the sales price during the sale. We do not refund the price if you missed a sale. But what we can do is give a customer store coupon for the difference between the standard and sales price for a future purchase. The coupon cannot be used during a sale - or applied to any item on sale.
The description and images say I'll RECEIVE A PROOF- where is it?
We send PROOFS to the email address in your Etsy account. ENSURE YOUR EMAIL ADDRESS in Etsy is a good email.
If the product description says you'll receive a proof and you have not received it within 2 or 3 days of your order, make sure you check your junk or spam folder. It is probably there. If not - please contact us and let us know. We will continue to send additional emails so that you may review the proof. If requested changes are made to a layout - a new proof will be sent to your email for review and approval. Each change will be accompanied by a new proof - regardless of how minor the change. For example - we will send you a new proof if you ask us to add a period to a sentence.
What happens if I decide not to review my proof and not answer the email?
We will attempt to contact you with a proof. Proofs are beneficial to both you and us. We are human and can occasionally make mistakes (as do our clients). Proofs are SNAPSHOTS OF EXACTLY WHAT WILL BE ENGRAVED.
If you fail to approve a layout/proof and receive a product with an error (regardless of the source of the error), we will not refund the cost. A replacement can be created at the same cost as the original. Damaged or defective products will be reviewed and if determined they need to be replaced - they will be replaced at no cost to the client.
I have a question about my order - how do I ask questions?
If you have a question - you can contact us via Etsy conversation or send us an email at: fireflycustom@gmail.com. NOTE: Please do not ask us to call you. There is a lot of noise in the shop and we do not make outbound calls.
What if my order is delayed even though I've ordered Rush Production?
We guarantee rush production orders will be complete and shipped within the allotted time or we will contact you with details. Once into shipping - it is up to the postal courier to get it to you from there. We unfortunately have no control over the courier. If your product is delayed due to the carrier - there is nothing we can do other than file a "lost package" report. USPS only guarantees Express Overnight or Express 2 Day shipping (although not to all states), which we do not offer because of the high cost.
Can you put together a custom design for us?
We can but only if time allows. You may ask and we may so we cannot at this time. Please note we do charge a design fee. And if it is a product for Scouts - we will have to get it licensed for you. We can change the information we have listed in the personalization field - but we cannot put a new design together for you unless we get it licensed by Scouting America. For that we charge because of the time constraints of putting together a new product and filling out the application to submit the design for licensing.
Your shipping seems high - why is that?
We also have a handling fee built into our shipping. It isn't much - as shipping is very expensive. Truth is - we sometimes lose money on shipping. For example, it costs between $18.00 and $30.00 to ship an 8 x 10 frame to CA, WA, or OR. If ordering from a state that has high shipping rates - you may be asked to pay an additional fee on top of what you have already ordered.
Our handling fee goes towards peanuts, packing paper, labels, toner, bags, packages/boxes, etc., so that we can ensure your items are properly packed to avoid damage in shipping. We ensure proper packing to ensure your product arrives with no damage. Proper packing is expensive. Even just shipping USPS these days is extremely expensive.
I received my order and there is a problem what should I do?
It is our mission to ensure our clients receive 100% guaranteed quality products. If you have a problem with an order you have received - please contact us and allow us the opportunity to resolve the issue. Normally - we only ask that you submit a photo if something was damaged during shipping. It is not often - but sometimes items do get damaged during shipping. We get our fair share from our vendors. Products are inspected before shipping and leave here in excellent condition.
It can be a bit of a shock to receive a negative review for a problem we have never heard of. Just contact us and let us know so we can at least attempt to correct any problem.
What if I want to cancel my order and you have already started it?
We do not accept cancellations. Please ask any questions you may have prior to placing your order.