FireopalAndTilly

The payment for international buyers is paypal. For UK buyers the payment can be either paypal, cheque or postal order. UK BUYERS PLEASE NOTE: If paying by cheque or postal order, we will begin work on your order as soon as the cheque or postal order is received. A cheque payment: the item will be shipped out once the funds have cleared and is within our turnaround time for orders. UK AND INTERNATIONAL: We are happy to set up an instalment plan for our customers. For goods totalling $200 or less the plan will run for four months. For goods totalling between $201-$500 the plan will run for six months. A monthly payment will be a mutal decision between buyer and seller through communication via Etsy. As soon as the final payment is received, the piece(s) will be shipped within 24 hours.

Our shipping costs are low, we will however send mail/packages out as safe as possible. UK buyers will have all orders sent recorded mail by default. If you need insurance or would like to have an upgrade to 'Special Delivery' please contact us first, through Etsy so the listing you want to order can have the postage cost amended. International buyers will have their order shipped via Air Mail. If another method of shipping is required, please contact us first so the listing you want to order can have the postage cost amended.

I always obtain proof of posting and in some cases tracking. Please read through the Refund Policy for information on damage and/or losses

INTERNATIONAL: *Please note that buyers are responsible for any and all duties and customs charges that may be incurred*

All buyers will be notified of their shipped orders within 12 hours

Now all the formalities are out of the way I can mention the fun parts. Repeat and loyal customers can expect to be rewarded for their loyality with free gifts. (not with every order) Gift wrapping/packaging is a free service. Discounts will often take place, especially during the holiday/seasonal periods. You have our guarantee that postage will be kept to a minimum and you will enjoy exceptional service with very high standard pieces of jewellery that will meet your absolute requirements. With that in mind, we hope you enjoy your purchases and the peace of mind that comes with shopping at Fireopal & Tilly

NOTE: The handmade nature of our jewellery means that there will be slight differences with every piece made. Thats the beauty of independantly made jewellery over mass produced, I'm sure you'll agree