FirstEditionCandleCo

We accept PayPal and payments which come under the Etsy payments umbrella.

*custom orders*
Your order will not be made until payment has cleared.
Please be aware on purchasing a custom made candle you agree that the turn around time may be longer if we need to source components. If you are unsure whether we can send this in time for your giftee, just send us a message and we'll tell you if it's viable.

We send via second class within the UK our candles are sent in recyclable straw (not hay) filled boxes. Our wax melts are made with recycled plastic which can be recycled again. Turn around times are accurately represented within each listing although we do aim to reduce this where possible.

We can send via first class shipping for a small fee.

We will send you a shipping notification on the day we send it to you, we no longer send photos except for custom made candles but if requested we can accommodate as we photograph all orders for our social media pages.

Please ensure your address is correct as we mail to the address Etsy gives us, You can change the address up until one day before projected shipping. We will offer to resend for a fee that is equal to original postage paid + etsy fees for the postage listing for you to purchase or we can refund and cancel the order.

We will always be upfront and communicate should there be an issue, after all, we want you to be satisfied.


All hidden customs charges are the buyers responsibility.


********Overseas buyers!***************

Please note that creations can take from 7 days to 6 weeks to arrive from the UK and we ask that you wait 60 working days before reporting a non delivery.
Please ensure you order as far in advance as possible before you need it. Although we gladly accept returns, we cannot cancel orders once they have shipped nor can we refund if your mail carrier fails to deliver before you need it.

When you wish to order four or more candles, we will separate into two shipping boxes to keep costs down. At your request we can send in one box and we will invoice you for the extra shipping.

We are also able to provide tracking where required for a small fee.

FAQ:

***Can I burn my candle without removing botanicals and charms?***

We strongly insist that you remove all decoration before burning your candle. This is in the interest of your safety as adornments can become secondary wicks. Once removed of all botanicals and charms, your candle is safe to light. Regardless, never leave your candle burning unattended.


****What do you mean when you say hand poured candles?****

Our candles aren't cheaply produced in a factory. When you buy from First Edition Candle Company you aren't buying marked up, repurposed candles. They are entirely hand made to order in our workshop from tiny wax beans into beautiful candles. We use moulds and we do not use or support the use of crayon to dye or decorate candles. You can look at our instagram for behind the scenes images.

***Do you make scented candles?***

We do, however at present we only do tinned candles and our fragrance line is unique to us due to Claire's hobby in perfumery with fragrances added regularly. Unfortunately scented pullar candles are not available as the majority of our clients purchase our beautiful pillars for decor and we recieved a resounding "no" from our loyal clients over the years we have periodically offered this.
We also sell wax melts for people who love fragranced wax but for safety reasons and inquisitive pets prefer no flames.

****Wholesale****
We offer wholesale at 30% off retail price. We have worked with some brilliant shops such as Dark Light Gothic, Afflecks Palace, Curiology Ltd, and Lakumay of Tavistock and are on the look out for more shops to carry our candles. Unfortunately, we don't rent shop space nor can we drop ship.

****Further information****
First Edition Candle Company is an artisan candle shop run by two people from a small workshop outside of their day jobs. Each candle takes several days to make and as much as we would love to, we can't compete with the often next day delivery you would expect from big brand stores. Please be aware of our processing times and order well in advance.

1. Personal information I collect


To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of candles, for example), if you contact me directly.


Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;


when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and

as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.


Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.


Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.


Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Claire Burton, am the data controller of your personal information. If you have any questions or concerns, you may contact me by sending a convo.