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Last updated on Apr 13, 2026
Reviews
4.9
(39227)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Deb on Apr 21, 2026
5 out of 5 starsProbably the softest sweatshirt I own - actually wearing it now!! Its constantly in my rotation - love it that much !
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Alyssa on Apr 21, 2026
5 out of 5 starsI ordered 5 custom sweatshirts for my office, and they turned out exactly as I envisioned them. Everyone loved them!
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About FlameDesignUS
Sales
192,766
On Etsy since 2020
Shop members
-
Flame Design
Owner
Shop policies
Last updated on
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Custom and personalized orders
RETURNS AND EXCHANGES
Since all items are customized for each customer, all sales are FINAL. We do not offer refunds or exchanges.
We don't accept returns, exchanges. Exchanges/Refunds are only granted if the incorrect item has been sent by the seller or damaged or defective.
Please contact us if you have any problems with your order.
Care instructions
RETURNED PACKAGES
The customer is responsible for ensuring the shipping address at checkout is correct and verified through USPS. If the customers package is returned to me, I will contact the customer, but the customer is responsible for paying postage on the package to have it re-shipped.
Custom and personalized orders
MESSAGE RESPONSE TIMES
I respond within 24-48 hours to messages sent Monday-Friday. Messages received on the weekend (Saturday and Sunday) and Holidays may vary for response time. Please send us a message through ETSY messages and not our email because emails are not checked as often. If you don't hear back from us, please resend the message as we sometimes miss some messages due to spam messages that come to our inbox.
Custom and personalized orders
HOW TO ORDER
Please choose your size, color and saying separately than add to the card
And please do this for each shirt. (For same color and sizes you can change quantity)
After that go to the check out
Thank you!
DAMAGE/DEFECTS
Customer is responsible for inspecting the item within 72 hours of receiving the package and messaging us immediately about any defects that may appear on the sweatshirt / T- shirt. We will not replace any items after this deadline for any reason, as by this point the defect could have occurred due to issues that are beyond my control.
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