FloatingFoldCreative

Privacy Policy for Floating Fold Creative
Last updated: 04/03/2025

At Floating Fold Creative, I take your privacy seriously and comply with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. This policy explains how I collect, use, and share your personal information when you make a purchase from my Etsy shop or contact me regarding my products or services.

1. Information I Collect
To process your order, I collect the following information from Etsy as necessary:
Your name
Email address
Postal address
Payment details (processed securely by Etsy and not stored by me)
Order details
Any other information you provide (e.g., personalisation requests)

2. Why I Need Your Information and How I Use It
I rely on legal bases to collect, use, and share your information:
To fulfil your order: I use your information to process and deliver your purchases, provide customer support, and handle disputes.
To comply with legal obligations: I retain records for tax and legal compliance.
To improve my services: I may use your non-identifiable data for business analysis and improvements.
For Etsy policies compliance: I share necessary information with Etsy to comply with seller obligations.

3. Information Sharing & Disclosure
I only share your personal information under the following circumstances:
With Etsy: As necessary to fulfil my shop’s obligations under Etsy's Seller Policy and Terms of Use.
With service providers: Such as postal or courier companies to deliver your order.
For legal reasons: If required by law, such as to comply with tax regulations or respond to legal claims.

4. Data Retention
I keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy, typically:
For orders: I retain data for six years to comply with tax and legal obligations.
For customer inquiries: I keep records for one year after the last communication.
After this period, I securely delete or anonymise your data unless legal reasons require extended retention.

5. Your Rights
Under UK GDPR, you have the right to:
Access your data – Request a copy of the personal data I hold about you.
Correct your data – Ask for corrections if your information is incorrect.
Request deletion – Ask me to erase your personal data under certain conditions.
Restrict processing – Request limitations on how I use your data.
Data portability – Request your data in a transferable format.
Object to processing – Object to how I use your data, including marketing.
To exercise any of these rights, contact me using the details below.

6. Transfers of Personal Information Outside the UK
Etsy may store and process data outside of the UK and EEA (European Economic Area). I rely on Etsy’s safeguards for these international transfers, ensuring they comply with UK data protection laws.

7. Cookies & Tracking Technologies
My Etsy shop may use cookies through Etsy’s platform to improve user experience. Etsy’s own Cookie Policy applies to any tracking technologies used on this site.

8. Contact Information
For any privacy-related questions or requests, you can contact me at:

Floating Fold Creative
www.floatingfoldcreative.etsy.com
barneykessler97@gmail.com

Alternatively, you can contact Etsy directly for data-related concerns at Etsy’s Privacy Policy (https://www.etsy.com/legal/privacy).

If you believe your data protection rights have been violated, you have the right to file a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk.