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John on Jun 19, 2023
4 out of 5 starsVery good quality item. My only gripe was it took longer than expected to come through. Though to be fair not sure I knew how long delivery was to be.
Erica responded on Jul 11, 2023
Hi John, Thank you for your order and for taking the time to review our service. We’re glad to know that you’re pleased with your purchase and hope you’ll be back for more handmade ready-to-fit frames. As stated in the listing’s page, we normally guarantee an estimated delivery date within 8 to 13 days from the moment of purchase, as our frames are bespoke made by hand to order. However, placing an order on a weekend or bank holiday may push this date. Your frame was ordered on Saturday the 3rd of June and dispatched on Monday the 12th of June with DHL Next Day Parcel Delivery (9 days from the moment of purchase). We take all feedback very seriously and welcome the opportunity to improve our service. Thank you Best wishes, Lia
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