If you have a PayPal account please select PayPal as your payment method during checkout. You can use a credit card, debit card, eCheck or PayPal balance. If you don't have a PayPal account or are using an Etsy gift card or Etsy's "Guest" checkout, please select whichever of the other payment options shown during checkout that you prefer.

Payment must clear before your order will be made and shipped.

For a preview of the checkout process, here's Etsy's help article on how to make a purchase: http://www.etsy.com/help/article/339

CONTACT ME FOR HELP IF:
• you need assistance before &/or during the checkout process
• you'd like to pay in installments
I'll be happy to work it out with you!

*** IMPORTANT *** PLEASE NOTE ***
Any customs fees, duties &/or taxes for INTERNATIONAL orders are not included in the purchase price and are the sole responsibility of the buyer upon your order's arrival in the destination country. International purchases from my shop are custom made especially for you and not eligible for cancellation, return or refund. Please contact me prior to purchase if you have any questions :)

After I receive your paid order I'll send you:
• Confirmation of your purchase
• An estimated mailing date
• Periodic updates on the progress of your candles while they are being made
• Shipping info with tracking # will be sent to you once your order is mailed

==========TURN-AROUND TIMES==========

Upon receiving your order I place it in line with the rest of my orders. Your order is important - when its turn comes it gets my full attention and great care in being made.

Each candle is made in stages, often taking several days to a week or more to complete. Custom designs, colors, adornments, or other special requests may take longer.

EACH LISTING SHOWS ITS CURRENT ESTIMATED PRODUCTION TIME in the "Shipping & Policies" tab. I update these weekly since my schedule changes frequently as new orders come in. For weddings & prior to holidays please order early whenever possible!

IN GENERAL:

• Items listed "ready-to-ship" will be mailed within 1-3 business days of purchase.

• Items listed "almost ready-to-ship" are ready for your choice of embellishment. These candles will usually be mailed within 3-5 business days of purchase (depends on what embellishments you want).

All other items are made to order. Depending on the candle style purchased and quantity ordered, production times usually run approx:

• 2-4 weeks for smaller items, minimally customized items, lower quantity orders.

• 4-8 weeks is common for all items prior to the winter holiday season, and year-round for larger wedding unity candle sets, medium quantity orders, moderately customized items/orders.

• 8+ weeks for large quantity orders & highly customized items/orders.

• If you need to receive the candles by a specific date, tell me in the "notes to seller" section during checkout. If needed sooner than the production time shown in the listing, contact me prior to purchase to confirm my availability.

• Rush orders accommodated when possible (there may be an additional charge).

==========SHIPPING DETAILS==========

Your package will be shipped to the address on your Etsy receipt unless you've told me otherwise. International orders must be shipped to buyer's address.

All orders ship via US Postal Service (USPS), fully insured, with tracking & delivery confirmation. Shipping via UPS and FedEx is available by request.

I can ship to any countries that offer tracking with delivery confirmation and full insurance.
Contact me for rates and availability to your country if you don't see it in the listing you wish to purchase.

EACH LISTING shows the current production time & shipping fee for that particular item. Please allow for possibility of longer transit time during winter holidays or stormy weather delays.

DOMESTIC & INTERNATIONAL MAILING METHODS & TRANSIT TIMES:

USA
• My standard shipping method is USPS Priority Mail
• Delivery time approx 2-3 days, but can take up to 5 days.
• Overnight delivery via Priority Mail Express available for additional charge.
• Rates shown are from California to East Coast. If you'd like a quote to your location contact me. Otherwise, I will refund shipping fee overages to you via PayPal.

INTERNATIONAL
• Ships via USPS Priority Mail Express (so the candles do not spend lengthy time in transit, are tracked, have delivery confirmation & are fully insured).

• Allow approx 3-5 days in transit plus possibile additional time to clear customs depending on destination country.

• Global Express Guaranteed (1-3 days in transit + possible time in customs) available for additional charge.

• Rates shown in each listing are from California to countries listed. If your country isn't listed contact me for rates & availability.

• International Shipping Requirements:
I need first and last name of buyer and their phone number for the shipping label & customs form. Package must be shipped directly to buyer's address (not to a gift recipient or wedding venue, etc.)

*** IMPORTANT INFO ABOUT CUSTOMS DUTY FEES &TAXES ***
Any customs handling fees, duties &/or taxes are not included in the purchase price and are the sole responsibility of the buyer when their package arrives in their country. The items I make and sell in my shop are handmade to order for you (custom made, sales are final) and after I've mailed your order are not eligible for cancellation, return or refund.

By purchasing items from me you are agreeing to these conditions. Please be sure to ask me any questions before purchasing! I'll be happy to help you in any way I can :)

FYI, candles are usually not charged a duty fee to most countries.
Taxes (if charged) are the same rates as shopping at your local stores. When the shipped goods are above a certain value (different threshold limit for each country), taxes are charged on the incoming goods & the cost of shipping at the discretion of the destination country according to its local laws.
Customs may charge a handling fee depending on the country & its specific criteria.

For your convenience to calculate your country's duties, taxes, handling fees please refer to: http://www.dutycalculator.com/
or contact your local customs office for more specific info.

=====COMBINED SHIPPING: DOMESTIC & INTERNATIONAL=====

• If more than one listing is purchased and the items can be packed together, I will refund the difference to you via PayPal,
OR
• Prior to purchase contact me for a quote to your location and I'll set up a reserved listing for you with the items you want and adjusted shipping fee.

PLEASE NOTE that to allow enough space around your candles to protect them in transit, some items cannot be packed together to ship economically (surcharges for large boxes are costly). In these cases the items will ship separately (as already charged for in each item listing).

=====CANCELLATIONS & ORDER CHANGES BEFORE SHIPPING=====

Domestic & International orders:
When I receive your payment I start work on your order, so only shop credit (no cash refunds) can be given for cancellations or other changes to your order.

If you desire changes to your order (e.g., color, size, style, adornment, quantity) let me know asap so I can accommodate your request if possible. There may be an additional charge depending on what you've requested.

If you want to cancel part or all of what you've ordered, shop credit will be given as follows:
• Custom orders decided on a case by case basis.
• For all other orders if you cancel before I mail your order, you will be given shop credit for amount paid including shipping fee (less 15% of candle price restocking fee).

Your credit can be used toward purchases in either of my Etsy shops.

**PLEASE NOTE**
No cancellations can be made after your order has been mailed. Please see the "returns/exchanges" policies below if you'd like to return or exchange your order.

==========RETURNS / EXCHANGES==========

• ONLY USA orders are eligible for returns or exchanges.
• Domestic custom orders are approved on a case by case basis.
• PERSONALIZED orders are confirmed with buyer for accuracy before shipping and therefore are final sales and NOT eligible for return or exchange.
• INTERNATIONAL orders are considered custom made, are confirmed with the buyer before shipping, and as such are final sales NOT eligible for return or exchange.

To qualify for a return or exchange, all three conditions stated below must be met. Shop credit is given for returns & exchanges that meet these conditions.

Because of the amount of work and expense involved in making the candles, cash refunds are not given for returns / exchanges under any circumstances.

CONDITIONS FOR RETURN / EXCHANGE:
I want you to be happy with your purchase (or gift)!

• #1: If you aren't satisfied with your purchase for any reason, please CONTACT ME WITHIN 3 DAYS of receipt of your package so we can discuss the situation and find a solution. I'm available via email, convo or telephone. My contact info is shown at the bottom of each listing.

• #2: You must get prior approval from me before returning your candles. As long as the candles are unused and in their original condition (new, resalable), you can return them for exchange or shop credit (less original shipping fee & 15% of candle price restocking fee). Your shop credit can be used toward purchases in either of my Etsy shops.

• #3: Buyer pays for return shipping & MUST include tracking, delivery confirmation & full value insurance. You may reuse the original packaging if desired. You may use any method of return shipping as long as the package has tracking, delivery confirmation & full value insurance.

Shop credit or the exchange items of your choice will be sent to you as soon as I've received the returned items.

=====DAMAGED OR LOST IN MAIL: REFUNDS & REPLACEMENTS=====

Applies to USA & International shipments.

All of my candles are mailed to you fully insured. I package the candles carefully and it is very rare for them to be damaged in shipping. Please open your package as soon as possible upon receipt because shipping companies have time limits on making claims for damage or loss.

CONTACT ME RIGHT AWAY if any item has been received damaged in shipping, or not received within the expected transit time.

• If received damaged, give me a description via convo, email or phone.
TAKE PHOTOS of the candle damage and email the photos to me asap (if you don't have a way to take photos let me know).

• I will then file the insurance claim form online on your behalf with a written statement about the damage or loss (unless you tell me you prefer to file it yourself).

• Meanwhile I will make new candles and ship them to you right away, or if you prefer a cash refund I will issue it to you as soon as I've received it from the Post Office.

**IMPORTANT**
Do not dispose of the damaged items & packaging during the claims process (if you do, you will waive your insurance coverage, and your right to a refund or replacement).

The claims process can take approximately 30 days (may be longer for international claims), so please be patient to hear from me as to what to do with the damaged item(s).

Please contact me if you have any questions regarding use, care, or display of candles you have ordered from me.

Here are excellent guidelines from the National Candle Association for safe use of any type of candle: http://www.candles.org/safety_rules.html

Enjoy candlelight every night!

Back to my shop: http://www.etsy.com/shop/ForestCandleStudio