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Refunds are only given if you cancel the order before it is dispatched. Any time after time of dispatch you will have to message the store and give a reasoning as to why this refund is needed and it will then be decided if it will be approved or not - all items must be sent back and received by the store first before authorising the refund. If items are not received then the refund will not be given. Delivery fees will not be refunded back and we will not cover the cost of the delivery back to the store, the customer will have to pay this themselves.

Before being sent off to their new homes, items are always quality checked. In this stage, any sign of damage from any item means that it will be removed and replaced. The damaged goods will be stored in a ‘Bad Item’ bucket, stopping it from being resold in another package. Depending on the level of damage, they can be given out as spares. Any damage that is done after it has left the shop will be reviewed. We won’t send a new item out to replace it however we can refund for the singular item. You will not get full refunds on an order due to a single item being damaged. If all items are damaged a investigation will be opened with the shop, customer and the delivery services to figure out what has happened. Refunds aren’t guaranteed.

Yes! Not in every order but orders that are over £25 will received some extra goodies as a token of gratitude. Keep an eye out!

All our orders are wrapped in a bubbled mailer to help reduce damage during shipping. Crystals are put into separate wraps to stop them from damaging each other. Orders are always wrapped with love and positivity.