elissatrumble on Nov 20, 2016
I am unbelievabky happy with my shelf! It is absolutely beautiful and was meticulously made to perfection! I was blown away with how precise and smooth it is! The only regret I have, is not buying a LARGE one. I didn't realize the shop was going to be closed for the rest of the year when I ordered a day before closing (middle of October) it did take a while to get made but I am so not complaining at all. That just shows me a lot of time and effort went into making my shelf beautiful. And the ending result is miraculous! You will not be disappointed! I highly suggest you order one of these.... but the LARGE one because you'll want it once you get your medium lol I so need another one! Thank you SO MUCH! Xx
Dodgespice on Oct 10, 2016
I LOVE this! All of my nail polishes used to be jumbled in a drawer and I didn't even know what I had. After placing them in this I can find any one easily! I even found that I had a couple of the same color from the disorganization of drawer storage. I love being organized! I have to say that I really appreciate the fast shipment on this. These are handmade, painted and shipped out and they had several other orders ahead of mine. Despite this, it actually arrived before I expected, and it is beautiful!!
Fox Claws Racks were born from the desire to get my polish collection out of my helmers and shoe boxes and out in the open for everyone to see. My fiance rose to the challenge and decided to take it a step further and produce a variety of racks to suit any polish lovers needs. If you're looking for a specific size or color that we don't currently offer please contact me and we'll try to work something out.
You spend a lot of money on your polish collection; show it off!
Accepted payment methods
Since each rack is custom made to order we can not accept returns or exchanges. In the event that a refund is deemed appropriate, we will refund the total RACK purchase price minus the shipping cost AND a 15% re-stocking fee. We visually inspect each rack before it ships and carefully pack it for its journey. Cancellations may be accepted up to 24 hours from the purchase date/time for a full refund. Order cancelled AFTER 24 hours from the purchase date will be subject to a 15% restocking fee. Orders within 7 days of Etsy's posted ship time (check your orders page) cannot be cancelled or refunded.
** Please allow 2-3 days extra processing time around US holidays. **
Fox Claws FedEx US Shipping Map: http://tinyurl.com/o3r7bcs
We visually inspect each rack before it ships and carefully pack it for its journey. We go to great lengths to ensure that our products are packaged carefully so that they arrive on your doorstep in perfect condition. If your item arrives damaged please KEEP THE BOX AND ALL PACKING MATERIALS (Yes, every last packing peanut), and contact us immediately with a narrative and photos. We will file a damage claim report with FedEx or USPS. Keep in mind that transit times may vary based on influences outside of our control. We will do our absolute best to get your package out in a timely manner, but we have no control over shipping times once it leaves our hands. Significant weather, or matters of national security may delay mail service. I HATE waiting for something to show up in the mail, especially when its something I'm really excited about. I feel your pain. Trust that your package is my top priority from the moment you place your order.
Shipping to the continental United States and the following Canadian provinces: Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Québec, and Saskatchewan.
***CANADIAN CUSTOMERS PLEASE READ!***
Our racks meet NAFTA regulations which exclude them from all import taxes to Canada. However, private shippers can and do charge exorbitant brokerage fees. Due to the appalling 'brokerage' fees that UPS and FedEx applied to our international customers packages (up to an extra $40 CAD due on delivery!!!) we have switched to USPS for all orders destined for Canada. This means that while the shipping price has increased, you *shouldn't* actually be charged any 'duty, tax, or brokerage fees' when you receive your package (YAY!) which works out to an average savings of around $20 for you. We hope you understand our decision to switch carriers and that you'll still consider us for your polish storage needs. Feel free to PM us with any questions you may have regarding international shipping and we'll do our best to answer them.
*Alaska, Hawaii and Northern Territory Canadian customers: Please inquire about shipping prices prior to ordering. BUYERS are responsible for any duty/taxes/brokerage fees you may incur.
Refunds and Exchanges
Cancellations may be accepted up to 24 hours from the purchase date/time for a full refund. Order cancelled AFTER 24 hours from the purchase date will be subject to a 15% restocking fee. Orders within 7 days of Etsy's posted ship time (check your orders page) cannot be cancelled or refunded. In the event that a refund is deemed appropriate, we will refund the total RACK ONLY purchase price minus the shipping cost AND a 15% re-stocking fee.
In the event that a rack must be shipped back to us for any reason, the buyer is responsible for re-packaging the rack securely and any shipping charges incurred.
Additional policies and FAQs
***Canadian customers are responsible for any duty/taxes/brokerage fees imposed on the parcel and these prices are not included in the shipping or item cost. Our racks are exempt from duty/taxes under NAFTA regulations so you shouldn't be charged any when you receive your rack from USPS, however, some small fees MAY apply.
Fox Claws cannot be held responsible for stolen packages. If you live in a questionable area or have had problems with stolen mail or parcels in the past, please contact us prior to your order to arrange for signature confirmation.