FromTheGutterCo

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase from my shop, contact me, or otherwise use my services through Etsy.com.

Information I Collect

To fulfil your order, you must provide certain information (which you authorised Etsy to provide), such as:

Name
Email address
Postal address
Payment information (handled securely by Etsy)
Details of the product you’re ordering

You may also choose to provide additional personal information if you contact me directly.

Why I Need Your Information

I rely on a number of legal bases to collect, use, and share your information, including:

To provide my services (e.g. fulfil orders, resolve disputes, provide customer support)
When you have given your consent (e.g. contacting me directly)
To comply with legal obligations (e.g. tax or record-keeping laws)
For legitimate interests (e.g. improving my shop and services)
Information Sharing

I share your personal information only as necessary and for limited reasons, including:

Etsy – to provide you with my services and comply with Etsy’s policies
Service providers – such as delivery companies (e.g. Royal Mail) to fulfil your order
Legal compliance – if required by law (e.g. HMRC, law enforcement)

Data Transfers Outside the EU

Etsy operates globally and may store your information outside of the EU. I rely on Etsy’s compliance with GDPR (including Standard Contractual Clauses) to ensure your data is protected.

Data Retention

I retain your personal information only for as long as necessary to:

Provide services
Comply with legal and regulatory obligations

Typically, I keep order-related information for up to 6 years (for tax purposes).

Your Rights (GDPR)

If you are based in the EU, you have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Object to processing
Restrict processing
Request data portability

To exercise any of these rights, contact me via Etsy messages.

Contact

For purposes of EU data protection law, I am the data controller of your personal information.

If you have any questions or concerns, you can contact me via Etsy messages.