GearsDirect

If your item hasn't arrived yet it may still be in transit, so the first thing to do is to check the delivery information. You can find your order's delivery information in your Purchase history. You'll be able see the item's expected delivery date, and the address it's being shipped to.

Double-check your address! Ensure smooth delivery by verifying your address before placing your order. Updates after shipment may not be possible and could delay delivery.

Need to update? Contact us immediately for assistance.

Please note: Once shipped, orders to incorrect addresses are not eligible for refunds or replacements.

Check online: Track your package with the tracking number provided in your confirmation email.

USPS delays: Ground Advantage typically takes 2-5 business days, but occasional delays occur.

Orders: Shipped same day if placed before noon CST, next day if after.

Still missing? Contact us: If your package hasn't arrived after the estimated timeframe, let us know!

Refund: Upon confirmation, we'll issue a full refund.

We are not responsible for packages unable to be delivered due to incorrect recipient information or other reasons beyond our control. Unfortunately, refunds or replacements cannot be offered in such cases.

https://drive.google.com/file/d/15Dw-7M1LXZt3hOoL3hnGVau7Fj0bMnlO/view

(1) Installation Not Included: The purchase of our gears does not include installation services. Customers are solely responsible for installing their purchased gears.

(2) Modelled and Tested: All gears are precisely modelled after the original OEM gears and undergo rigorous testing before being sold.

(3) Customer Assumption of Risk: By purchasing our gears, customers acknowledge and accept all risks associated with installation, including but not limited to incorrect installation, unforeseen circumstances, and potential equipment damage.

(4) Support Resources: We are happy to answer any questions and offer guidance, but ultimate responsibility for proper installation rests with the customer.

We are not liable for any damage or malfunction caused by incorrect installation or other user-related factors. By accepting this policy, customers agree to hold us harmless for any consequences arising from their own installation efforts.

Before hitting that "Confirm Order" button, double-check these two crucial things:

Model Match: Make sure the Sharpeners Model # you're ordering matches the Baseplate on the sharpener you already own. Remember, incompatible models won't fit.

Picture: Take a good look at the accompanying picture of the sharpener included in each product listing. Does it match your existing sharpener? If not, you might be ordering for the wrong model!

Remember: Double-check these details before confirming your purchase! Due to compatibility concerns, there are no refunds, replacements, or exchanges for incorrect orders.

1. File the claim with USPS: As the buyer, you are responsible for filing an insurance claim with USPS for damaged orders.

2. Prepare the necessary items: Print your invoice and take the damaged item, all original package contents, and the packaging materials (including inner wrapping) to your local USPS office or file a claim online @ https://www.usps.com/help/claims.htm

3. Follow USPS guidelines: Present the items and documentation as requested by USPS to initiate the claim process.

4. Claim resolution: Once USPS approves the insurance claim, they will issue the appropriate compensation based on their policies.