GemPerfectCo

We do not perform any alteration ourselves but use the services of a quality local artisan jeweller who can do this type of work. The resizing can be purchased from a separate designated advert from our shop

For most jewellery the use of a simple warm water with gentle soap and toothbrush should be sufficient. If you need deeper cleaning, it is best to take your item to a professional jeweller who will have the necessary equipment.
For organic materials such as coral, pearl, ivory,...etc, or porous gemstones such as opals, turquoise, lapis lazuli,...etc the use of any chemical could be damaging. It is preferable to go to a jeweller to have your item cleaned.

We do not offer personalised or custom items. We offer, at cost, re-sizing for the rings. Please check with us feasibility as sometimes it is not possible to change the size. In case of return, the cost of re-sizing will be deducted from the refund. thank you

We no longer have our physical shop, however we do participate in designated exhibitions in the area. We regularly attend the monthly Antique fair on cours Mirabeau in Aix en Provence as well as the International fair of Isle sur la Sorgue amongst others.
In between exhibitions and for obvious security reasons the jewellery is kept in a safe in our local bank

We accept returns - EXCEPT FROM USA - within 14 days of delivery The return shipping cost - signed for and fully insured - is at the buyer's expense Please ensure you mark the shipping as "RETURNED" and ask us for the exact wording to write in the return's documents. The export form has to match down to the word and value the original import one in order to avoid any import fees as the item comes back to us. Failure to do so would have the consequence of deducting any of these from our refund to you. Unless the returned item was misdescribed the refund will cover the price of the item only.

Thank you

A very quick summary :
The French standard being 18K - 750/1000 - most of the French jewels will have this stamp. It is the profile of an eagle's head. The owl is also for 18K but it means the item has an unknown maker.
For new items the eagle's head can be in a losange ( 18K ) or in a rectangle (22K). For new 24K items it will be the seahorse.
For 14K gold quality - 585/1000 - it will be the scallop
For 9K gold quality - 375/1000 - it will be the clover or the letters "ET" in a rectangle

For Platinum, it will be the dog's head

Any item in gold with a total weight below 3 grs can be exempt of hallmark

A piece of jewellery can always be re-stamped except if it is likely that the marking process could damage the item

All our items are shipped insured. In the very unlikely event of a missing parcel, here are the steps :
1- A case is open with our shipper 10 days about days after expected delivery date and with our insurer 3 days only after.
2- During the first 30 days, it is assumed the parcel will reappear following misdirection, lack of scan, delay in processing,..etc
3- The following 45 days will be dedicated to proper investigation carried out by our shipper, during which the parcel can still be found
4- The parcel is declared lost and the compensation process begins
As this is a lengthy and frustrating process, at the end of step 3 we will offer you an initial minimum of 50% refund until full compensation is granted

Vintage and antique jewellery is more fragile than modern jewellery. Most of our items are between 30 and 150 years old and have had already quite a life. Some settings and designs are more fragile than others and have to be worn with care. Each item we offer has been carefully looked out for weaknesses and/or defects. Any noticeable imperfection having an impact on using the item has been addressed so you get a quality piece of jewellery and in that respect we cannot be held responsible for breakage once the piece of jewellery has been worn. We can however in such an unlikely event provide you with guidance for repairs.

Natural gemstones come from Mother Earth. They can be treated in order to enhance their colour or eliminate inclusions. Most sapphires & rubies are treated and therefore, unless mentioned in our adverts it is NOT treated one has to assume treatment.
Synthetic gemstones are exact replicas of their natural equivalent. They will have the same properties and qualities. Sometimes it is difficult to tell one from the other.
Simulants are a material that look like another but doesn't have the same properties or qualities. For instance colourless glass, or CZ, are simulants for diamond

The shipping is made to the registered address, i.e. the one on the invoice. In case the buyer decides to contact the transporter / shipper directly in order to modify delivery point, even to a collect point, after the item has shipped then the seller will not be held responsible for any late delivery, loss, or return.