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Frequently asked questions
Is this a physical product?
No. Our listings are digital downloads. You receive the files described in the listing; no printed book, stationery or other physical item is shipped.
How do I get my files?
After payment is confirmed, sign in to Etsy in a web browser, open Purchases and select Download Files for your order. Etsy's app currently does not support digital-file downloads. Guest buyers can use the download link in their receipt email. If you receive a ZIP file, extract it before opening the contents.
What software do I need?
Requirements vary by product. PDF files need a PDF reader; editable templates, spreadsheets, code projects and tablet planners may need the software named in their listing. Software, subscriptions and devices are not included unless a listing explicitly says otherwise.
Can I print the files?
Print products identified as printable using the page size and instructions included with that product. Check your printer preview before printing the full document. Colors can vary between screens, printers and paper types.
Can I share or resell the files?
Please follow the license included with your purchase. A personal-use purchase does not grant resale or redistribution rights. Products that expressly include commercial-use terms have their own license and restrictions; review those before using them commercially.
What if I have trouble with my order?
Send us an Etsy Message with your order number, the filename and a description of the issue. We can help you locate your download or identify the software and instructions for that file. For order eligibility and remedies, refer to the listing and Etsy's applicable policies.