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About GentleTouchDesignsCo
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Frequently asked questions
What information do I need to provide?
After purchasing, you’ll be asked to share details based on the item you ordered (preferences, inspiration, names, measurements, etc.).
Are all items personalized?
Yes, every item in this shop is made specifically for you.
How will I receive my order?
Digital items are delivered electronically. Physical items will be shipped to the address provided at checkout.
How long does it take?
Turnaround times vary depending on the product and will be listed in each item description.
Can I request changes?
Some items include a limited number of revisions. Please check the listing for details & message for questions.
Do you offer refunds or exchanges?
Due to the personalized nature of each item, refunds and exchanges are not offered. Please always message with your concerns.