GeodeGallery

First of all, we are sorry you received a solid geode. If our listing clearly guarantees the geode or geodes will be hollow and you received a solid geode, we will send you another geode/geodes at no cost. Please do not just leave a negative feedback and never contact us! Instead, please contact us immediately, and we will get a replacement box shipped right out to you. Please note that with geodes, even some that feel light in weight may not be hollow and we do not X-ray the geodes, so every once in a while a solid geode does make it through our sorting process. We are human and do occasionally make mistakes, and admit that we do! Thank you for your understanding.

At Geode Gallery, we take great pride in shipping orders out fast, no later than next business day! We ship UPS Ground/Ground Saver, or USPS Ground Advantage for zip codes UPS labels as extended delivery addresses (that they add a surcharge) or PO box addresses. We reserve the right to choose shipping service used. AK/HI/PR orders ship either USPS Priority Mail or UPS 2-Day (larger items). Overnight/2 Day delivery options are available domestically and 1-5 day delivery options internationally through UPS for an additional fee (select when Checking Out). Please contact us with any additional shipping questions. If we are unable to ship your order by the next business day due to travel, vacation, or illness, we will reach out to you!

First of all, we are sorry to hear this. Please review the delivery confirmation picture that UPS provides and confirm it is your address or location. If not or the package is no longer there, then please reach out to us so we can investigate further. Please understand that we are not liable for the package or contents once it leaves our possession, and we may not be able to honor all lost or damaged package claims especially if evidence is lacking or is contradictory to what we and UPS have observed. If a package says it was delivered, a claim is likely not going to be honored. If your package was shipped USPS, please check with your local USPS delivering post office immediately with the tracking number for assistance.

This is a frequent question we receive especially related to the coconut/choyas geodes. We cannot accommodate requests for specific colors or interiors in these geodes since we only open the geodes on demand. If you request to have your geodes cracked open before we ship, we pull geodes from existing whole (rough) geode stock and crack them open on the spot before packing/shipping. It is completely random what you will get just as if you bought the geodes whole and opened them yourself. We have no idea what is in the geodes, either, so it is completely random and that's what makes these so much fun!

Yes, we ship internationally to all countries! We ship internationally through UPS services (UPS Standard to Canada/Mexico, and UPS Worldwide Expedited to all other countries). Both services take about a week for delivery, and shipping upgrades are available if you desire delivery even quicker. You must provide at least a valid e-mail address for customs or your package will be delayed both in shipping and delivery! Buyer is responsible for all customs/VAT/duty and we will not adjust content value on invoices/packing sheets. For some countries, UPS will also bill you customs brokerage services. Contact us with questions! We do reserve the right to request additional shipping costs for extended delivery addresses or ship USPS.

First of all, please review all supplied pictures, video, and read the full item description for each listing. We receive multiple conversation requests with questions that are clearly answered in the full item description to the point that we've needed to add this Question to our FAQ list. If our full item description does not answer your question then please contact us. We may have the ability to supply additional pictures/details but also note that in order to ship same/next day, many items are pre-packaged for immediate shipment. Our pictures, video, and detailed full description should provide enough details for you to feel confident enough about a specimen to make an informed decision. If not, please contact us.