GhostGoodsCo

If you are unhappy with what you received, or are not satisfied with it, please contact us within 7 days of receiving your order. You can return it and we will offer a refund on your payment excluding shipping costs.

Must be in its original unused condition.
Customers are responsible for return shipping fees.

Ghost Goods accepts PayPal via Etsy.

If you are South African and want to pay via RSA credit card or EFT please shop at http://www.ghostgoods.com/

PLEASE NOTE that we ship to the PAYPAL postal address of the payee.

All items are shipped twice a week. We endeavour to dispatch all orders within 48 hours of receipt of payment. Orders placed over the weekend will be shipped the following week.

All of our products are shipped from South Africa with a tracking number.

LOCAL SHIPPING: (Within South Africa)
We ship throughout South Africa, though deliveries to outlying areas may take a day or two longer to arrive. Shipping is a flat rate fee of R80 for 1-3 day courier shipping.

INTERNATIONAL SHIPPING:
We use the South African Postal Service's Registered airmail freight. The average time for delivery is 10-14 working days (from date of shipping). Please be aware that in some rare cases and during the festive season (Nov-Jan) customs and mail processing can cause delays on orders for up to 8 weeks. Deadlines for Christmas orders will be posted in the shop notification over this period.

Any additional customs charges that may occur will be paid for by the buyer.

All items are carefully wrapped and packaged by us.

***IMPORTANT INFO***

**TRACKING**

Please be aware that not all countries support end-to-end-tracking with South African tracking numbers. Please consult the lists below for countries that are confirmed to currently DO and DON'T track our parcels up to final delivery.

This list is not complete, so if your country is not on the list, please check with your local postal service to find out if they do track parcels from South Africa before ordering.

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Countries that DON'T track South African parcels:
(Tracking will be available up to the point where it leaves South Africa)

Australia
Belgium
Canada
USA

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Countries that DO track South African parcels:

Argentina
Brazil (partial tracking)
Bulgaria
Chile
China
Denmark
Finland
France
Germany
Italy
Netherlands
Norway
Poland
Russia
Singapore
Spain
Sweden
South Korea
Switzerland
Turkey
United Kingdom

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**DELIVERY**

Please be aware that registered mail requires a signature. If there is no-one at your delivery address to sign for the parcel, your postal service may then leave a notice for you to collect from your nearest post office. Please ensure that you check with your country's postal service on how long they will hold the parcel before it is marked as uncollected and returned to me. If a parcel is returned due to failed delivery or failure to collect, customers will need to pay for the re-shipping once it has been returned to us.

USA CUSTOMERS: Please keep this in mind when entering your delivery address. Addresses such as PO Boxes or where someone will be available during USPS delivery times are best.

**CUSTOMS DUTIES**

Any customs fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery are at the discretion of your country’s tax and import regulations. All such fees are the buyer’s responsibility. For any additional information, please refer to your local customs agency.

**DELAYS & CONCERNS**

I want your shopping experience to be amazing, so please always contact me first should there be a delay on orders or if you have any questions or concerns. I will always endeavour to help out however I can.

Please note that an order is only categorised as “missing” when it fails to arrive after 40 days from date of shipping.

We do accept wholesale orders. Please contact us with your store information and we can discuss your order.

If you are in South Africa & want to get in contact with us about ordering please email boo [!at] ghostgoods.com