Giftryltd

At Giftry, your privacy is important to us. This Privacy Policy explains how your personal information is collected, used and protected when you purchase from our Etsy shop.

For the purposes of EU and UK data protection law, Tasneem Patel, owner of Giftry, is the data controller of your personal information.

1. Information We Collect
To fulfil your order, you provide us with certain information (which Etsy authorises us to use), including:
Your name
Email address
Postal address
Payment details (processed securely via Etsy)
Personalisation details (if applicable)

We may also receive information from Etsy necessary to complete your transaction.

2. How We Use Your Information
We rely on the following lawful bases under GDPR:
To fulfil your order and provide customer service
To resolve disputes or issues
To comply with legal obligations (such as tax regulations)
For legitimate business interests (such as improving our products and services)
We do not send unsolicited marketing messages or use your data for external advertising.

3. Sharing Your Information
Your personal information is only shared when necessary:
Etsy – to comply with Etsy’s Seller Policies
Delivery providers – to dispatch your order
Payment processors – Etsy Payments / PayPal
Legal or tax authorities – where required by law
We never sell or rent your personal data.

4. Data Retention
We retain your information only as long as necessary to:
Complete your order
Comply with UK tax and accounting obligations (typically up to 6 years)

5. Your Rights (EU & UK Buyers)
If you reside in the EU or UK, you have the right to:
Access your personal data
Correct inaccurate data
Request deletion (where legally possible)
Object to or restrict processing
Lodge a complaint with your local data protection authority
To exercise these rights, please contact Giftry via Etsy messages.

6. Data Security
All payments are processed securely via Etsy. We do not store payment details. We take reasonable steps to protect your information.

7. Contact
For any privacy-related questions, please contact Giftry via Etsy messages.

Terms & Conditions – Giftry
These Terms & Conditions apply to all purchases made from Giftry via Etsy.
1. Orders
All items are handmade or carefully prepared to order. Please ensure that personalisation details and shipping addresses are correct before completing your purchase.

Giftry is not responsible for errors provided by the buyer.

2. Processing Times
Processing times are stated on each listing. During peak seasons (such as Eid and wedding season), dispatch times may vary slightly.

3. Shipping
Once dispatched, delivery times are estimated and not guaranteed. Giftry is not responsible for delays caused by postal services.
If an item is lost in transit, please contact us so we can assist you.

4. Returns & Exchanges
Due to the handmade and personalised nature of many products, returns may not be accepted on all items.

5. Cancellations
Giftry doesn’t accept order cancellations.

6. Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with clear photographs so we can resolve the issue promptly.

7. Intellectual Property
All designs, images, branding and content are the intellectual property of Giftry and may not be copied, reproduced or redistributed without permission.

8. Policy Updates
Giftry reserves the right to update these policies at any time.