GiftwareDirect

PRODUCTION TIMES AND SHIPPING
All production times described are approximate only and may very depending on staff and machine restraints, specifically at busier times of the year. With this in mind whenever we see an item is needed for a specific date we will always ensure your order is dispatched within time, or contact you if there is going to be any issues. On most occasions our approximate production times are quite accurate. Shipping times will vary depending on location, please contact us for more details.
All of our orders include free tracking, postage insurance and also breakage/damage insurance for peace of mind.

The decoration area changes for each product please see all sizing and layout options in the listing you are after.

A range of our products will have a packaging option or the packaging even included , please read all descriptions carefully for item specifics.

With the nature of the products we sell there may be slight imperfections which do not affect the use of the products. This is very rare however minor scratches or marks on some products are seen as acceptable in the industry. We reserve the right to assess products on an individual basis. Glassware may have very minor bubbles within the glass, this is a part of the manufacturing process and cannot be avoided. This is rara and in most cases appears in 1 out of every 40 glasses on average. Minor bubbles or slight marks will not warrant refunds or replacements, unless determined by Giftware Direct.

All products descriptions and product images are prepared as accurately as possible. Some times there may be slight variations in materials, sizes and product colour which is unavoidable with the nature of our products. We reserve the right assess any issues as they arise on an individual basis. If we see the issue as being major and affecting the products use we will offer a repalcement or refund. If the issue is determined as minor and not affecting the use of the product a refund or replacement may not be offered.