GlassRelief

We take full responsibility for any damage caused in transport.

Please send pictures of the damaged item within 7 days either via email at contact@glassrelief.co.uk or via etsy conversation, we will come up with a solution that will suit you.

We will either send you a return label and try to salvage the item and send it back or we will send you a replacement or we will issue a refund, we are opened to any suggestion.

It's ok to change your mind, please contact us within 7 days so we can give you instructions to follow with a return address.

Please note that the buyer is responsible for return postage costs.

Once received, we will check the item is in good condition and we will issue a refund (for order delivered outside the UK, we will only issue a refund on the item, not the postage)

If you wish to exchange an item, you can, please contact us within 7 days so we can give you instructions to follow with a return address.

Please note that the buyer is responsible for return postage costs.

Once received, we will check the item is in good condition and we will issue a refund (for order delivered outside the UK, we will only issue a refund on the item, not the postage).

You can then place another order.

Each item is wrapped individually and carefully in foam paper, we then add a logo sticker on the front, certain items (up to 12cm in size) come in free organza bag which you can select on the listing (you can select that option only if it is available as it depends on the size of the item).

We use made-to-size strong shipping boxes for our larger items.

The void fill we use is biodegradable and the tape is eco-friendly.

We take full responsibility for any damage caused in transport.

We re-use packaging as much as we can.

Do not hesitate to contact us shold you wish to discuss a bespoke piece, it could be anything from a new design to a change of colour or size to a piece we already have listed.

Once the final design is agreed with a sketch, we will proceed with the order and will send you a picture of the final piece before sending out.

At that point, custom orders cannot be returned/refunded.

If you wish to leave us a review, we would be grateful and here is how:

* Go to "Your Account"
* Select "Purchases&Review"
* Scroll Down to the orders you have placed and select the order you wish to review
* Choose a Star Rating
* Write a review
* Click on "Post Your Review"


Let us know if you have any questions/concern at all, you can contact us on contact@glassrelief.co.uk

We try our best to limit our carbon foot print:

* We only use cardboard boxes
* We re-use as many boxes / packing supplies as we can from the material we receive to run our business which mean wwe have a near zero waste
* Our void fill is biodegradable, it shrinks and it is made of starch
* Our tape is eco-friendly.
* We use local suppliers for our raw materials and frames, within 15 miles of our workshop

*US Tariffs in place since August 2025: Please note the new US tariffs set up in August 2025 is inlcuded in the shipping cost for deliveries to the US*

Outside the UK:
USA - Buyers are responsible for any customs and import taxes that may apply (expect the new tariffs set up in August 2025 as stated above - already included in the shipping cost). Please note that Etsy may collect for local taxes at the time of purchase, such as the Sales Tax

EU: Buyers are responsible for any customs and import taxes that may apply Please note that Etsy may collect for local taxes at the time of purchase, such as the VAT in the EU for orders under the value of 150 Euros

We are not responsible for delays due to customs.