GracePersonalized

Custom Name, Letter Necklace & Personalized Jewelry

Carrollton, Texas On Etsy since 2013

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

GracePersonalized

Custom Name, Letter Necklace & Personalized Jewelry

Carrollton, Texas | 186,032 Sales

%s out of 5 Stars

Announcement    Celebrating all the amazing mamas! 20% OFF EVERYTHING.
Free shipping on all domestic orders.

------------ Production Time -------------
⤑ Average production time is 2-3 weeks.
⤑ We are not taking rush orders at the moment. You can upgrade shipping at the cart to receive your order faster once it's shipped out.
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Grace Personalized
Handcrafted and personalized to tell your story.
@gracepersonalized

Announcement

Last updated on May 17, 2020

Celebrating all the amazing mamas! 20% OFF EVERYTHING.
Free shipping on all domestic orders.

------------ Production Time -------------
⤑ Average production time is 2-3 weeks.
⤑ We are not taking rush orders at the moment. You can upgrade shipping at the cart to receive your order faster once it's shipped out.
--------------------------------------------------

Grace Personalized
Handcrafted and personalized to tell your story.
@gracepersonalized

Items

186032 Sales
 

All Items

Grace Personalized

Contact shop owner

Grace Personalized

Reviews

Average item review
5 out of 5 stars
(24551)
See reviews that mention:
quality 2489 shipping 2315 customer service 1669

About GracePersonalized

Sales 186,032
On Etsy since 2013

Personalized For You

Grace Personalized is timeless, minimal jewelry uniquely handcrafted for you. We create each piece of jewelry to order in elegant detail, inspired by your story. Personal, joyful, and high-grade, our jewelry is crafted with love, to be worn with love to celebrate your relationships and lives everyday.

We are three sisters who began Grace Personalized in 2012 because we wanted to seek a more meaningful career together. What started as an appreciation for beautiful jewelry turned into a passion the more we explored, and we found our strengths as individuals made for the perfect team! For us, the most important value in business is quality, so we strive to craft lasting jewelry, to grow mindfully and not just quickly, and to practice balance in our daily lives. Our goal is to share goodness and positivity with each and every customer through our pieces and our company values.

Our Values
Quality is at the heart of our process & production. This means we carefully source only high-grade, sustainable materials to create our jewelry. Our customers are not only buying a beautiful piece, but one that will last for many years to come.

Personalized Jewelry is for everyone. Our jewelry comes at an accessible price point to ensure this. How do we achieve this with quality? We craft our jewelry in-house and sell directly to you. Personalizing our process is just as important to us as the one-of-a-kind pieces we create.

Jewelry That Tells Your Story
Grace Personalized jewelry tells your story through the years as a cherished reminder of the love and relationships each piece represents. We’re honored to know our jewelry will become your everyday favorites, as well as beloved family treasures. The love and intention that goes into each piece creates positive energy that beautifully encourages our customers--and us! Thank you for the opportunity to handcraft personalized jewelry for you & your loved ones!

Around the web

Shop members

  • Nguyen T.

    Owner, Creator

  • Kim

    Manager, Maker

  • Cherry

    Customer Service

  • Anne

    Customer Service

Shop policies

Last updated on May 21, 2020
------------ Production Time -------------
⤑ Average production time is 2-4 weeks.
⤑ We are not taking rush orders at the moment. You can upgrade shipping at the cart to receive your order faster once it's shipped out.

* International Shipping: Due to the current situation of Covid-19, we only ship international orders via FedEx to avoid delayed/undelivered packages. Standard international shipping will be unavailable until further notice.

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
All our products are customized and made to order so you can return or exchange your order only in cases that you have a problem with the products in terms of sizing, personalization or quality.

We reserve the rights to accept or refuse the return or exchange requests. Some cases may incur charges.

If products are defective (broken, discolored, wrong size, wrong request, etc.), please contact us as soon as possible within 7 days of receiving.

--------------- CHANGES OF ORDERS ---------------
If you'd like to make any changes on your order, please contact us within 12 hours. After 12 hours, changes will not be accepted or there may be extra charges as your order has been processed.

Changes of SHIPPING ADDRESS and shipping service must be informed within 2 days of purchase. Last-minute changes of shipping address and shipping service won't be accepted as your order may have already been shipped out before we receive your request.

--------------- CANCELLATION ---------------
Cancellation of orders are accepted within 12 hours and will be refunded in 5-7 business days.
Order cancellation after 12 hours will not be accepted as order is already processed.
Payment
All payments are processed via Etsy. For more information about billing please check here: https://www.etsy.com/help/article/1939?

We accept all payments with Credit Cards, Paypal and Etsy Gift Cards.

Buyers in TX will need to pay sales tax.
Shipping
Order arrival time = production time + shipping time.
See below for shipping time of different mail types.

* IMPORTANT: production time is counted after finalizing all order information.
If changes/updates are made after order submission, production time will be counted when all changes/updates are finalized and confirmed.

► DOMESTIC SHIPPING:
USPS First Class - Standard Shipping (FREE) ; estimated delivery in 3-5 business days.
FedEx 2-Day $5+; estimated delivery in 2-3 business days.
USPS priority express shipping $20+; estimated delivery in 1-2 business days.

☛ We are not taking rush orders at the moment. You can upgrade shipping at the cart to receive your order faster once it's shipped out.
☛ For all cases of delayed delivery due to delays by shipping carriers, we are unable to offer compensation. Refund requests for all orders will not accepted.
☛ Signature Confirmation is not required but is available upon request. If you need this please contact us after you submit your order. For all cases that tracking shows "delivered" status, we are unable to offer compensation.

► INTERNATIONAL SHIPPING:

*Due to the current situation of Covid-19, we only ship international orders via FedEx to avoid delayed/undelivered packages. Standard international shipping will be unavailable until further notice.

☛ For Canada, Australia, New Zealand, United Kingdom, Germany, Italy, France, The Netherlands, Japan, Singapore
- USPS International First Class/ GlobalPost International Standard: estimated delivery in 7-20 business days from dispatch date (without online tracking, may take up to 45 days depending on countries)
- FedEx International Priority: estimated delivery in 2-7 business days (with online tracking).
☛ For all other countries: Shipping upgrade to FedEx International Priority is recommended. For orders shipped with standard mail, please be noted that we are unable to take responsibility in case of delay, loss or damages if your order is shipped with standard mail.

>> Please note delivery time for international orders is not 100% guaranteed with all mail services. Though most orders arrives in estimated time frame, it may also depend on the country and its customs. In some rare cases, packages may be hold at customs for up to 7 weeks. Please understand the risk in buying internationally and that we have no control over this.
>> We are not responsible for any extra charges at customs for international orders. Most orders are delivered without any charges. Please still be aware of any customs fees YOUR shipping country may have. We hope you understand that this varies greatly and we cannot advise further on this.
>> For international orders shipped with standard mail, tracking information only shows when the package is in the US. When the package crosses the border, there will be no updates until it's delivered.

----- DELAYS -----
We will take responsibility for production time but are unable to guarantee shipping time after an order has been shipped out. For all cases of delayed delivery time, we are unable to offer compensation. Refund requests for all orders will not accepted.

----- LOST/ DAMAGED PACKAGES -----

All orders are shipped via USPS/FedEx. Once an order is shipped, USPS/FedEx takes over the responsibility to deliver that order. In all cases that an order is already marked as "delivered", we are not responsible for any LOST/ DAMAGED packages.
Additional policies and FAQs
--------------- SEND PERSONALIZATION INFORMATION OF ORDERS ---------------
All final personalization details and order information must be put in PERSONALIZATION BOX/NOTE BOX at check out or summarized in ONE MESSAGE to us after you submit your order.

Please contact us via ETSY only.

**HOW TO SEND US THE FINGERPRINT?
If you don't have your fingerprints available, you can follow the simple guides in the following link: http://www.wikihow.com/Take-a-Fingerprint-with-a-Pencil
You can also take fingerprints with any methods of your choice (ink, inkless, etc.)
For memorial pieces, fingerprint copies from funeral houses can work.
► Send us a photo or scan of the fingerprint sample (high resolution if possible) in one message after you submit your order, along with other personalization details of your order.

**HOW TO SEND US THE HANDWRITING?
► Send us a photo or scan of the handwriting (high resolution if possible) in one message after you submit your order, along with other personalization details of your order.

--------------- IMPORTANT NOTES ---------------
► Handwriting and Signature items will be made as original as possible and will match the original handwriting. Please be noted certain handwriting will be made slightly bolder or scaled to be visible on the items.
- For free-standing handwriting items, the handwriting may be slightly adjusted to be connected to each other and be strong enough to last, as some handwritten letters are too small or disconnected which makes the items easily broken.
- If you wish to make any changes to the handwriting, for ex: make a letter larger, make a letter bolder for better readability, please note us when making an order. We always prioritize making the items as original as possible.
► For Fingerprints items, blurry fingerprints might be recreated, adding missing parts or removing black dots (because of ink, if you take fingerprint with ink), so the fingerprint will show better on the items. The original clear parts of these prints are kept the same.
- Some items will have a portion of a fingerprint, not a whole fingerprint, we will choose the most visible and recognizable part of the fingerprint. If you wish to use a certain portion of the fingerprint, please note in advance.

--------------- CARE INSTRUCTIONS ---------------
► Wearing
- All our Sterling Silver jewelry is protected with an anti-tarnish solution to help prevent tarnish but this may eventually wear with time. We recommend removing jewelry when you shower or bathe and particularly on the beach, in the sea or chlorinated water.
- Avoid applying perfumes or beauty products directly on your jewelry.
- Keep away from extreme temperature, humidity, sunlight, and avoid contact with bleach.
- For gold and rose gold vermeil jewelry, please avoid frequent contact with water, washing products, beauty products, and other chemicals.
- Put your jewelry last when dressing and first when undressing. Avoid hard contact which could cause scratches, chips and other damages.
► Cleaning & Storing
- Use a soft, lint free cloth to keep your jewelry looking shiny. Silver cleaner can be used for silver pieces. Do not use tissue paper or paper towel to clean the metal as they can cause scratching.
- Store jewelry individually in a pouch or soft lined box in a dark, cool and dry place.

--------------- REPAIR & RENEWING SERVICE ---------------
► If your jewelry needs repair or renewing, please contact us for more details and instructions. For most cases we will charge a very small fee depending on the current condition of the jewelry. You will need to pay for both ways shipping. Average processing time is 3-5 weeks (excluding shipping).
► For Sale items, there will be additional charges for repair or renewing, the charge depends on current conditions of the jewelry, please contact us with photos if possible so we can advise on further details.
► If you need to have your order sooner or before a specific date, please contact us as soon as you can, we will try our best and advise further on timing.

More information

Last updated on May 7, 2020
Frequently asked questions
How long does it take for me to receive my order?

Average production time is 2-4 weeks.

Can I rush my order?

We are not taking rush orders at the moment. You can upgrade shipping at the cart to receive your order faster once it's shipped out.

What is my bracelet size?

All sizing information is included in the Listing Description.
Measure around your wrist and add 0.5” - 1” (chain bracelets) or 1”- 2” (cuff bracelets).
Cuff bracelets are not adjustable. We recommend ordering a half size up to avoid opening the bracelet too wide while putting it on, which may cause damage to the bracelet.

Is the necklace/ bracelet adjustable?

You can make your necklace or chain bracelet adjustable by adding an extender. There are two extender options:
Adjustable Clasp: https://etsy.me/2ODQoLN
Attached/ Removable Extender: https://etsy.me/2R5pGxv
(Please go to ADD-ON Section in the shop for these listings)

What is my ring size?

We make rings in standard US ring sizes.
Please go to www.ringsizes.co for the full size chart.
► To determine your ring size, you can measure the inside diameter of your current ring using a Digital Ruler and then compare the measurement to this size chart.
► If you're unsure what your size is, we recommend getting a ring sizer to get the correct ring size. Ring sizer can be purchased here: https://etsy.me/2Xv6BWD

Can I pick up my order in store? Can I place an order over the phone?

All sales are done online and we are unable to take phone orders at the moment. In case you need assistance while placing your order online, please don’t hesitate to send us a message. We'll try our best to support you!

Is the jewelry sterling silver? Can you make the jewelry in solid gold?

Yes, it is. All products are made of Sterling Silver 925. Gold and Rose Gold jewelry are 18K Gold Vermeil or Rose Gold Vermeil.
* Vermeil is made of thick 18k gold or rose gold layered on .925 sterling silver. Vermeil is nickel-free and perfect for people with metal allergies.
* Solid gold is not available at the moment. We hope to make this happen soon.

How do I customize my order?

Put your order details in Personalization Box or Note box at check out. 
If you need to upload a picture, you can attach the picture to a message and send to us after you submit your order.

Can I see how the names look like before I order?

Yes definitely. Just message us the names and the font you're interested in. We will send you a preview so you can see how it looks like before you decide to place an order.