FatedYarns

Payments are to be made through PayPal only and at the time of purchase. PayPal is a safe reliable payment provider. You do not need a PayPal account to use it. Simply follow the instructions to log in if you do have an account or checkout as a guest with a credit or debit card. We do not collect or store any of your payment details here at Fated Yarns. This is encrypted and stored by PayPal only. Please read the PayPal User Agreement for more information.

Here at Fated Yarns, I operate a flat rate postage system. This means you can order as much yarn as you want, and your postage charge will still be the same.

All parcels are sent with the Royal Mail. Royal Mail will carry out the delivery to you if you are in the UK. However, if you are abroad the final delivery will be made depending on whom Royal Mail has a contract with in your country.

Orders will be sent to the shipping address you provide during checkout and will be compared to the one provided by PayPal. You are responsible for ensuring the correct delivery address is given to us. If the address is wrong and the order has not been shipped then please message us to let us know. We will cancel and refund the order, and you can place it again with the correct postal address. Under no circumstances will Fated Yarns accept responsibility for packages which are lost or delayed due to incorrect address information, nor will I provide refunds for such.

I aim to dispatch all yarn orders within 2 working days via Royal Mail from the UK. Saturdays, Sundays, and Bank Holidays are not classed as working days. Any unforeseen delays outside of this will be notified to you by email.

If you are within the UK, Royal Mail advises that 1st Class parcels are delivered within 3 working days and 2nd Class parcels within 5 working days. This is in addition to the processing time above 2 working days. For all other countries, it is very much dependant on the final delivery company in your country.

If you do not receive your parcel within 10 working days in the UK, 20 working days in Europe, or 25 working days for the rest of the world from the date of dispatch please contact me. Prior to this time frame, Royal Mail will not consider a parcel as lost. Please also note local mail issues, such as strikes by mail workers and airport staff, can also cause extra delays.

All yarn buyers outside of the EU are responsible for the import fees charged in your country. This includes, but is not limited to, customs fees, excise fees, VAT fees, and administration/processing fees. This includes European countries who are not in the EU. The declarations I make to customs will be accurate to the best of my knowledge, and I will not make a false declaration. Requests to do so will result in your order being cancelled and refunded. UK and EU buyers are exempt from customs charges. Note that this may change after Brexit but I don't know what to as yet.

All my items are dyed using professional acid dyes. The only acid used is citric acid. All yarns are then washed and rinsed to remove the excess dye from the skein. Please always handwash your finished item separately for its first wash. There may be a small amount of dye come out but this should not affect the yarn. Yarns should always be hand-washed at a low temperature. Superwash yarns have been treated for low-temperature washes by machine, but I would still recommend handwash.

I take all photos outside in the natural daylight as I believe this gets the best accuracy for colour. The colour is the best that I can get to match on my screen. All computer screens vary, even those of the same make due to tweaks that can be made to saturation and brightness for example.

No one in this house smokes, and neither do any of our guests (if the odd one does they are made to go outside rain or shine). Our cat recently passed away, and we regularly visit a home with a dog. Our cat never rolled around on the yarn, but if you have a pet you know how far stray hairs can travel and stick around for! Please bear this in mind if you do have any allergies.

All sales are subject to UK legislation, and by purchasing an item you acknowledge and accept this.

Hopefully, I have answered your question somewhere above. However, I appreciate there may be something more you are looking for. Please feel free to message me should you have any additional questions.