Announcement    Thanks so much for stopping by, fellow plant friend. 🌱😀🌱 We love that you are here! 👍

📦 ↔️ Please browse around. We are always adding new plants, so check back often. Let us know if there is anything specific you are looking for and we might be able to get it for you.

🚚 Etsy auto-calculates shipping if you would like a manual shipping quote please send a message and provide zip code and I’ll be happy to check for any better rate off of Etsy 😁

📞 • • • If interested you can leave your phone number in the order and I’ll add it to the Shipping label. Sometimes UPS drivers reach out if they can’t find your address and unfortunately I’m not much help in that regard. This way they can call you directly.

❄️ If your plant hasn’t shipped by the “Ship By date”, please know it’s because I’m
holding it due to too low temperatures in your area. I check weather forecasts daily for every order in “cold states” and only ship when advisable. Please track your plant via tracking number provided and be home or make arrangements to receive it - Timing is very important for our green friends. :)

Not even heat packs can compensate for extreme cold weather. If you would like to cancel an order rather than hold it, let me know. Hope you understand that this is a precaution and for the safety of your plants. 💚

HOLD MAIL: If shipping USPS you can request them to hold mail for you to pick up at the post office - that way they don't have to take the package out on the road, in the cold. See link her: https://holdmail.usps.com/holdmail/

If your package ships UPS, I strongly encourage subscribing to their My Choice feature which will send you text/email notifications about your package as well as enable you to hold for pick-up or change delivery address.

FYI: Etsys Agreement with FedEX does not allow for holding or re-directing mail.


🌨 ❄️⛄️ Please remember to get a HEAT pack if your temperature is below 50 during the day. If you are not buying a heat pack, please make arrangements for USPS/UPS to hold your package so you can pick it up safely.

PLEASE be HOME! 💚
It is your responsibility to put the correct address and keep an eye on tracking information, so you can be home to receive your new plant.

We wrap with extra paper and bubblewrap in winter but cannot guarantee plants purchased/shipped without heat pack(s) and not received in person, nor plants with heat that have exceeded the “working time” of the heat pack. Leaving plants in the cold WILL very likely kill them.

❄️🌱🌨🌤 orders with heat packs will ship Mondays and Tuesday’s so we don’t risk the packs turning cold. Remember they only warm for a certain amount of hours. Even with a heat pack plants/boxes cannot be left outside so you need to bring them in when delivered.

If we have run out of heat packs your plant will ship as soon as they are back in stock. We are always placing orders for heat packs.

If you have temperatures under 35 F we will hold till weather improves for the safety of your plant. Hope you understand :)

If you would like to hold a plant till temps are higher, please add a note with the order. We’ll be more than happy to accommodate.

We now offer UPS as well as FedEx, please let me know any preference. I will always choose the fastest way possible to get you your plant.

🐶🐱 Please check ASPCA here for any plant that may be toxic to your pet:

https://www.aspca.org/pet-care/animal-poison-control/toxic-and-non-toxic-plants/c?field_toxicity_value%5B0%5D=01&page=

Miami, FL LOCAL: If you are local and would like to pick up in person, please ask for code to waive shipping fees. We will have your order put aside and ready. I will provide the address in Messages. Pick-up will be Contact-less.


PLEASE be aware of the turn-around time to prep and ship. We do our best to ship as fast, but also as safe, as possible, for the plant. If you have specific preferences, please let us know and we'll try our best to accommodate :)

📩📫💚 COMMUNICATION: since we are a small business trying to get orders out as fast as possible we cannot respond to messages simultaneously so PLEASE be patient with us in the time it takes us to find time to address any message you may send. Refer to you check-out for Processing time, delivery estimate and e-mail with tracking number. :)


📩 If you have any questions at all, please write and I’ll do my best to help as time allows. Please do not expect immediate answers, we are a small team that tend to plants, procure material and prep/pack/ship. If you haven’t received an answer in 24 hours, please reach out again as your message may have fallen down in cue

Thanks,

Lisa 🌱

***** ❄️ Do NOT forget a HEAT PACK if you live in an area with UNDER 55F ❄️ ****


Freezing temp is 32F and tropical plants will not survive exposure to such temperature. We do not offer a Warranty or Refunds for plants that are cold damaged from lack of purchasing heat pack(s) or if the package is left outside.

If you are unsure how many heat packs you need for a plant, please ask and we will offer a recommendation. Remember that heat packs have a specific working time; 72 hours, 96 hours etc.

♨️ Do not let plants sit in temperatures over 85 degrees and under 45 degrees. Tropical plants are sensitive to extremes. Track your package and make sure you are there to receive it or that someone else is. Alternatively, have the Post Office hold your package if no one can be available when it is scheduled to arrive 👍.


IMPORTANT:

(!) In WINTER and height of SUMMER We ship Mondays, Tuesday and Wednesdays to avoid any hold at a Carrier facility where we can't be sure that the temperature is adequate for the plant. Some plants that can handle an extra day or two in a box will ship any day of the week. We will ship other days only if requested or agreed upon.

If you are a One/Two-Day Priority Shipping from S.FL and can receive plants Saturday we will be more than happy to ship Thursday/Friday as well. Please put a note when ordering. For local One-Day ship, we will ship any day of the week :)

We ship in the pot whenever possible to lessen the shock for the plant. We also prefer to ship plants individually but can ship some plants together to lower the shipping cost for you. FYI plants are less likely to incur damage if shipped by themselves.

✏️ If you would like to add Signature Confirmation to your order please request.

I encourage tracking on www.usps.com rather than on Etsy as it seems unreliable. Packages that have had a label created are shipped same day unless the label is created Sunday which is when we start packing. In this case it always leaves Monday. If a label is created after hours the package leaves the next day.

$$$ —— We use Etsy’s Calculated Shipping so everyone pays the EXACT dollar amount per destination from SFL rather than Free Shipping where some pay more and some pay less for what they would pay with Calculated Shipping. We find this the most fair for all shoppers, but it also makes it impossible (due to Etsy’s platform) to set up combined shipping. Therefore, if you are contemplating ordering more than one plant and would like a combined shipping quote, please reach out to me and I will do my best to calculate/combine the shipping for you based on weight, size of box needed and your zip code—-$$$. Be aware that turn-around time for messages depend on Order/Ship load. Multiple same-pot size will most likely be shipped Mon-Wednesday with UPS resulting in higher cost but faster delivery.



🚚 🌱 When you receive your new plant(s):

* Once you receive your order, please open the box carefully. Most plants are shipped in boxes meant to lay down and be opened from the long side of the box. Most of our plants are shipped in sleeves made of recycled paper. GENTLY remove the sleeve as well as the tape and tissue/newspaper that is taped to the pot to keep the soil from being dislodged during transport to you.

* We have watered the plant prior to shipping but please check the moisture level and give the plant a little water if the soil feels dry.

* Place your plant in a semi-shaded spot for a few days until it recovers from sitting in a dark box during the shipping to you.

* Check for damage and contact us immediately if you notice major issues. Superficial damage is not uncommon due to the way the plant may have traveled. Usually the plants are fine and will quickly recover from the journey. Send photos immediately of the box and plant if there is damage that didn’t occur during un-wrapping. Each package comes with USPS insurance of $100.00 and a claim should be filed with them. They will also need photographic evidence. Online Filing is easy using this link:


https://www.usps.com/help/claims.htm


** All plants sold in nursery pots or bare-rooted. Decorative cachepots are not included.
*** Monitor/screen color settings are different, lighting is different, if you are in doubt as to what color the plant/leaves are, please ask for clarification.

CHECK your hardiness zone here: https://planthardiness.ars.usda.gov/PHZMWeb/