HandyFamily

The standard shipping during most of the year is first class international shipping - not traced, so I highly recommend using the "UPGRADE SHIPPING" option from the menu, which provides trace number. Lost packages with no trace I would not refund before at least 15 weeks had passed, because packages, send with no trace and priority, do sometimes get delayed and get delivered late.

I'm using first class - not registered, not traced - international postal service - except during the winter holidays season, when I am standardly sending with registered mail.
If you want registered, traced, priority shipment during the not so busy (for the posts) times, use the upgrade option.

I always use combine shipping - smaller "shipped with another item" prices.

Should you need combined shipping with items from my other shop, https://www.etsy.com/shop/HandyFamilyWholesale?ref=hdr_shop_menu , please, ask me!

I'm proud of my work so hope refunds would never be necessary. With priority shipping I obtain "proof of posting" which allows me to trace up missing packages, so please get in touch if you feel your parcel may have been mislaid.
If, however, you change your mind about a purchase - if you feel you have imagined it differently - I will refund the purchase price if it is returned to me in the same condition it left and is resalable. The buyer will be responsible for the cost of postage. Pdf patterns that had been send are not refunded.

Paypal is super easy to use, secure and you don't even have to have an account, you can simply pay with your credit card. PayPal accepts Visa, Mastercard, American Express, Discover and Echeck.
Please make sure I have your CORRECT ADDRESS if your Etsy & Paypal addresses differ.
I require payment within a working week of purchase. If payment is not received by that time period, I reserve the right to cancel the transaction.

Items will be send within 5 working days following confirmed receipt of payment, usually on the next day.

If you want registered, traced, priority shipment during the not so busy (for the posts) times, use the upgrade option. This is HIGHLY RECOMMENDED.

Some items are shipped with trace and priority. If there isn't an upgrade option, probably that's the reason.

Some items are shipped with trace and priority. If there isn't an upgrade option, probably that's the reason.

If, your local postal service's internet site does not display any useful tracking information, try trackitonline.ru Set the language to your language (drop down menu below the facebook etc. icons) and enter trace number I provided and destination.

Custom order / private listings / reserved listings

Returned for any reason that is my fault (such as wrong content / missing items, with a protocol, pictures or otherwise proved) are only refunded up to 50% of the content value. That is because these will usually be items I don't normally stock - or in quantities I don't normally stock, items that were made or ordered (for supplies) for the customer's request.

Packages returned as "unclaimed", as well as ones returned because buyer provided incorrect address, will be resend - buyer is responsible for shipping costs - or refunded, minus shipping costs and a a 20% restock fee.

Packages that are returned because they were send to an incorrect address due to incorrect address provided by customer, or previous addresses (ones that the customer no longer occupies or owns) are refunded , minus shipping costs and a a 20% restock fee.