CUSTOM HATS, ONE OF A KIND GIFTS + TRENDY ACCESSORIES
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All items
Announcement
Last updated on Aug 8, 2026
Reviews
5.0
(588)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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Nicole on Sep 22, 2026
5 out of 5 starsI can’t say enough amazing things about this shop. I had a shipping issue with the USPS at no fault of the shipper and the item was sent back. She worked with me and sent it back after I resolved the issue and now I have my hat for my daughter’s volleyball team! Thank you so so much. You guys are amazing!
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KE. on Sep 22, 2026
5 out of 5 starsTop notch customer service! Had a little hiccup with my purchase, but Denise made it right and shipped out a new one immediately (even though the issue was out of her control and a malfunction with the actual hat). Not only is her customer service truly appreciated, but this hat is super cute!!! Wore it out to the mall the other day and got so many compliments on it. Thanks again so much for being an incredible seller. I will be back in the very near future!
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Jennifer on Sep 22, 2026
5 out of 5 starsTurned out exactly how I wanted. Only worn once so far but had tons of compliments! Would definitely order again (and I just might!)
About HappyCapClub
Sales
4,969
On Etsy since 2023
Shop policies
Last updated on
Accepted payment methods
Accepts Etsy Gift Cards and Etsy Credits
Returns & exchanges
See item details for return and exchange eligibility.
More information
Last updated on
Feb 15, 2026
Frequently asked questions
Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!
Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We often share sneak peeks of customer items on our Instagram @happycapclub so that would be a great way to peep a photo of your item!
Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.
Do you offer rush production?
All orders will be processed in our standard 5-10 business days. If you need it SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2-3 business days. Please keep in mind these rush orders cannot be applied to products coming from our production partners as those take longer to receive.
What if my package is delayed/lost in transit or stolen?
Happy Cap Club is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.
If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.
What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.
For Digital Download Products - Do you accept return or cancellation?
Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.
Q: What’s the difference between Rush and Expedited Shipping?
A: Rush speeds up production. Shipping speed is selected separately at checkout.