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Reviews
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patmarie on May 21, 2026
5 out of 5 starsThe customer service is outstanding! I will be back, I'm sure!
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MinSueLee on Aug 11, 2026
5 out of 5 starsJust received them today! Absolutely beautiful! I can’t wait to stitch them!
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Melanie on Aug 5, 2026
5 out of 5 starsBeautiful wood ornaments! Good quality and would order again.
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Jessica on Aug 3, 2026
5 out of 5 starsArrived well packaged. Easy to stitch and the patterns provided are lovely.
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Debbie on Jul 17, 2026
5 out of 5 starsI'm so happy with all the wooden counted cross stitch blanks. Thank you
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Carol on Jul 16, 2026
5 out of 5 starsI'm so happy with my angel but, now I need to buy the skeins.
About HappyStitchingTime
Shop about video description
Shop members
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Tanya
Owner
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Eugenia
Owner
Tanya's daughter and co-owner of the shop
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
Privacy policy
More information
Frequently asked questions
PAYMENT: Q: How do I pay for my purchase?
A: We accept PayPal. It is easy, fast and secure for both of us.
If you are new to Etsy and if you haven’t used PayPal before, here is a very detailed explanation on how to pay with PayPal.
http://www.etsy.com/storque/how-to/how-to-pay-with-a-credit-card-and-create-a-paypal-account-746/
You can also use direct checkout on Paypal with your credit card, without creating an account.
DELIVERY: Q: What shipping method do you use?
А: At the moment we ship all our packages from the EU, which means it takes 3-5 working days for your order to arrive to you.
Q: How do I track my parcel?
А: Once the item has been shipped, we provide you with a tracking number.
Delivery takes 3-5 working days at the moment. You can track the package on your local post website, and I will be happy to help you track it as well!
Q: I can’t seem to be able to track my parcel, is there a problem?
Please send me a direct message if there is an issue with your tracking. Usually it's due to the customs delays when they handle many orders at the same time. So far all the packages have made it, so you have nothing to worry about!
Q: How long does it take for me to get my parcel?
3 to 5 business days
REFUNDS AND EXCHANGES: Q: Do you accept refunds and returns?
Yes but there are some things to remember before you ask for a refund.
- If you would like to return or replace the item, please make sure you contact me first so that we come up with a solution that is best for you.
- We do not accept returns without primary contact via email/Etsy messages with an explanation of the issue and why you would like to return it.
- We accept returns within 14 days after you have received the item. It has to be shipped within 14 days, the postal stamp is proof.
- The item must be returned in the same condition in the original packaging.
- Refunds do not include shipping costs. All the shipping costs are at the charge of the customer.
- The refund is made as soon as we receive the item.
Q: Do you accept refund and returns of custom-made items?
Custom-made items are non-refundable.
Q: It has been more than 40 days and I haven’t received my item, what do I do?
If you have already contacted your postal office and there is no track of your item, we consider the package as lost 40 days after the shipping.
We will proceed to a replacement or a full refund.
Q: What are the main things I have to know before I finalize the purchase?
A: A few main things to remember:
- We ship to the check-out address, not the PayPal address! Make sure you give us the right address at the check-out!
- Please handle the blanks with care: do not expose them to chemicals or humidity.
- In our store, the customer is always right! If you experience any issues, please make sure you contact us first before leaving negative or neutral feedback, we will always solve the issue in the best way for you.