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Reviews
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Elsbeth on Aug 3, 2026
5 out of 5 starsThank you for sending me the ‘ rowing’ cap -exactly what we wanted. Kind regards, Elsbeth.
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Elsbeth on Jul 15, 2026
5 out of 5 starsLovely cap-thank you very much for sending it. Kind regards, Elsbeth.
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Lynn on Jun 5, 2026
4 out of 5 starsItem was far more expensive than others like it. It's nice but I'm going to look for cheaper options next time.
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Alana on Mar 29, 2026
5 out of 5 starsLove my new hat. Fits great, looks great and shipped very quickly.
About HatSmiths
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Frequently asked questions
Cancelations
You’re free to cancel an order anytime before items have been created. If a cancelation is requested after an item has been made, money and time have already been invested. At this point, it’s unlikely that a cancelation is possible.
Refunds
We’re happy to offer a refund if there is any damage to an order. This can be things like manufacturing errors, items arriving with holes, or the order arriving with clear, demonstrable damage. To do so, please reach out with photo evidence of the item’s improper condition.
Returns
We do not require customers to return any items. Photo evidence will be sufficient for any discussion.
Shipping Issues
After an item is shipped, things have moved beyond our control. Shipping (particularly for international orders) is affected by many outside influences, especially COVID-19. If you’d like an update on your order, please contact the shipping company with your order number or use a tracking number or link.
Change of Mind
If an order arrives with manufacturing errors, in the wrong size, or has other obvious errors, we’ll happily work with you to find a solution. However, if a customer simply changes their minds regarding a sale, it’s unlikely that a refund, exchange, or other special treatment will be offered.
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