HauntedKnoll

Custom and personalized items can’t be returned or exchanged — they were made just for you. But if I made a mistake (like misspelling something you typed correctly), I’ll absolutely send you a corrected replacement.

All digital designs are created in-house using Adobe Illustrator. Engraved items may use fonts or carefully chosen stock vectors, but all layouts are hand-built from scratch — no auto-tracing or lazy exports here. I don’t claim to be an artist. I just know how to make things the right kind of weird. Some leather items are based on patterns by other designers and are attributed as such.

Most items ship within 1–3 business days.
Although listings may show several available, nearly everything is made to order. Customized pieces take a little longer, and proper packaging takes more time than you'd think — but it’s worth it.

I run Haunted Knoll around a day job and a family, so things happen between obligations (and sometimes with a cat in the way). Weekends, holidays, and the occasional haunting may affect shipping.

Not really.
...But also, yes.

Everything I sell started as something I wanted to make — or something a friend or family member talked me into. The creepy stuff? That’s me. The rest? You can usually blame the others.

That depends on the request.

If you want to tweak an existing item — like swapping in your own logo or changing the text — absolutely. I do that all the time, even on items without customization options.

But if you're looking for something entirely new and one-of-a-kind, the answer is usually no. Custom projects take a lot of time, and unless it’s something I can turn into a regular product (and something I'd want to have myself), it’s probably not a great fit.

That said, I’m always open to the conversation.
When opportunity knocks, I’ll answer the door — just don’t take it personally if I look scared and close it again.

Ah, a fellow explorer in the further regions of experience — I’m glad you asked.

You’ll see this option on certain customizable items. It’s an escape route for the indecisive, the overthinkers, or those bold enough to throw caution to the wind. Choosing “Bad Decision” means you’re handing the reins over to us.

We’ll pick the font. The style. The vibe. Whatever.
Based on... well, let’s just say it’ll probably be a surprise to me, too.

Is it risky? Absolutely.
Is it fun? Also yes.
Will it be a mistake? That depends on how haunted you’re feeling.
Can we be trusted? Actually, yes. Probably.

For the thrill seekers, the “surprise me” crowd, and those who understand that chaos is sometimes a creative choice — this one’s for you.

The ghosts are my helpers.
Some watch. Some judge. Some supervise poorly.

They don’t always introduce themselves.
But they’re around.

Short answer: I tinker. A lot.

I'm always refining things — engraving, finishing, attachment details — so what you receive might be slightly different than the photos. Usually better. Sometimes just... different, with the spirit intact.

Most of the time, it’s subtle enough that you won’t notice. But if you do? That might’ve been your favorite detail. And Hazel definitely noticed.

These updates are almost always intentional — not mistakes, not shortcuts, just small improvements as I go. I don’t always have time to retake photos every time I make a change, but if you’re ever unsure — or not satisfied — please reach out.