HeartFeltRustics

Brian and his wife Laura started HeartFeltRustics in 2016. Since they have always been attracted to rustic decor they wanted to make rustic decor for those that share the same appreciation for rustic items. However, they also wanted to incorporate personalization into their products too.

After countless hours of research and trial and error Brian and Laura decided personalized Beer Bottle Openers was it! They chose personalization because it truly makes it personal and a "one of a kind" gift. It allows their customers to design their own unique gift.

HeartFeltRustics offers products well suited for Groomsmen gifts, Best Man gifts, Wedding gifts, Anniversary gifts, Birthday gifts, Father's Day gifts, Valentine's Day gifts, Retirement gifts, Housewarming gifts and many other occasions.

HeartFeltRustics products are made in the rural Pine Lands area of southeastern New Jersey. Each product is made "from the heart". Brian and Laura take great pride in making their products the best they can be. Many hours and late nights and 7 days a week are spent working to fulfill orders for their customers.

HeartFeltRustics uses only high quality hand picked lumber for their products. Each item is carefully engraved, sanded, hand painted and stained resulting in beautiful rustic products!

HeartFeltRustics looks forward in expanding their product line this year.

We sincerely from our hearts would like to thank each and every customer of ours!

******POLICIES******

~PLACING YOUR ORDER~
When placing your order, please remember to let us know what design and personalization you would like. This information goes in the NOTES TO SELLER box. *Please be mindful of spelling and grammatical 'rules'. How you enter the information is how we personalize the order.* PLEASE READ DESCRIPTIONS! In addition, if a proof has been sent on your order and you approve it, that is what stands. Any mistakes that are later found are not our responsibility. We are humans, not robots, and are creating dozens of proofs every day. Mistakes unfortunately happen, which is why proofs are sent for approval. If a mistake is found after the proof was approved and item has been made, please contact us and we can work out an agreement of what needs to happen to get that rectified. Additional payment will be required.

~KEEPING IN TOUCH~
***IT IS VERY IMPORTANT THAT YOU CHECK YOUR ETSY CONVERSATIONS AFTER PLACING AN ORDER IN CASE WE HAVE QUESTIONS.*** If you have any questions for us, this is the fastest way to communicate with us.

~PRODUCTION TIME/SHIPPING TIME~
Our current production varies with each product. Additional time may be required for multiple design changes, delay in buyer response, etc. All items are MADE TO ORDER. Production time includes initial order and processing, as well as making and assembling the product. This DOES NOT include SHIPPING TIME. We ship either USPS Priority Mail, which averages 1-5 business days, or UPS/FedEx, which averages 2-7 business days. All packages will be trackable. **HEARTFELTRUSTICS IS NOT RESPONSIBLE FOR TRANSIT (USPS/FEDEX/UPS) DELAYS**

~PAYMENT~
We accept all major credit cards and PayPal at checkout. Checkout is completely safe and secure and we do not have access to your billing info, card numbers, etc.
Since we are a New Jersey based business, all New Jersey residents will be charged sales tax.

~CANCELLATIONS/REFUNDS~
All cancellations are subject to a cancellation fee starting at $25 and may be as much as the item itself. These fees are determined by where your order is in production. [Refunds may take up to 5 business days.] However, once the order has been started, NO CANCELLATION/REFUND will be given.

~SHIPPING/SHIPPING ADDRESSES~
*****All buyers are responsible for entering the correct shipping address info at time of purchase***** We ship to the address that is entered at the time of checkout and therefore we are not responsible for addresses that are miss-typed or any other errors made by the buyer. If a package is returned to us due to incorrect address entry, the buyer will be charged an additional shipping fee prior to us reshipping. If the buyer refuses the reship fee, the item WILL NOT be reshipped and the order WILL NOT be refunded. In addition, if, while a package is in transit and the carrier (i.e USPS, UPS, etc) notices an incorrect address and changes it to the correct address and charges HeartfeltRustics for correcting an incorrect address, HeartfeltRustics will back charge the customer for any fee we incur.

If the shipper (USPS, UPS, FedEx) indicates the package has been delivered, via tracking number, email, or any other method, the item WILL NOT be replaced or refunded.

If your order is damaged in shipment, please notify us right away. We only have a small amount of time to file a claim with the shipper. If you do not notify us within 3 days of the package being delivered, we will not replace the item.

If you request Expedited Shipping, the fee we charge to you includes, but is not limited to, Shipping Fees and Production Rush Fees. If a package is not received in time and a claim is filed - IF a refund is given to HeartfeltRustics, we will only refund to the customer what is refunded to us (not including the Production Rush Fees).

In order to keep costs as low as possible, we ship the most cost effective way possible. This includes, but is not limited to, USPS, UPS Ground, and UPS Surepost. Please give complete addresses at time of purchase, including PO Boxes, if applicable. In addition, if you place multiple orders shipping to the same address, we will combine shipments, if possible.

~RECEIPT OF ITEM~
Upon receipt of your item(s), please unbox and inspect immediately. If you have any issues and/or concerns, you have 24 hours from receipt of item(s) to contact us.

~DAMAGED DURING SHIPPING~
If your item arrives damaged, we must be contacted within 24 hours of receipt. We will need to be supplied multiple pictures: front and back of item, front and back of box, contents of box including packing materials, and close up of full label. In addition, all of these items must be kept until claim is finalized. Failure to do the above may result in a claim being denied and therefore a replacement will not be sent free of charge.

~LOST PACKAGES~
Packages that are lost in shipment, via USPS, FedEx, or UPS, etc., are not our responsibility. Upon notification from buyer that a package has not been received, we will file a claim with the respective carrier. WE MUST BE CONTACTED WITHIN 3 WEEKS OF SHIPMENT DATE THAT A PACKAGE HAS BEEN LOST. Until and only when we receive compensation from the shipping carrier is when HeartfeltRustics can refund the buyer or replace the lost item(s). Again, HeartfeltRustics is not responsible for items lost as we do not work for delivery companies.

~FEEDBACK~
Once you have received your product from us, we encourage you to leave feedback on ETSY. The buyers feedback is what helps us grow and to continue offering superior products! If you receive your product and there is a problem, please contact us right away so we can try and rectify the problem before you leave negative feedback. Thank you!

Your business is greatly appreciated! From the bottom of our hearts, we thank you for choosing HeartFeltRustics!

-Brian and Laura