HelenRomanenko

Kyiv, Ukraine

1.6k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (637)
10 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (637)
1.6k
sales
10 years
on Etsy
1.6k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (637)
10 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (637)
1.6k
sales
10 years
on Etsy
1644 Sales

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Announcement

Last updated on Feb 16, 2026
Helen Romanenko

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Helen Romanenko

Reviews

5.0 (637)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About HelenRomanenko

Whimsical & Gothic Decor, Alice in Wonderland Gifts

Sales 1,644
On Etsy since 2016

Whimsical & Gothic Decor, Alice in Wonderland Gifts

Unique Chests & Boxes Inspired by Poetry and Imagination

Shop members

  • shop-member-photo
    Helen Romanenko

    Owner, Designer

  • shop-member-photo
    Gennadiy Romanenko

    Shipper, Assistant

Shop policies

Last updated on Apr 18, 2025

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 3 hours of purchase

Privacy policy

More information

Last updated on Dec 17, 2025

Frequently asked questions

💳 Payment

Q: What payment methods do you accept?
A: All payments are processed securely through Etsy Payments, which supports major credit and debit cards, PayPal, Apple Pay, Google Pay, and some local methods depending on your country. Etsy ensures every transaction is safe and protected.

Q: Do you work with deposits or partial payments?
A: No. I accept only 100% prepayment. Each item is handmade to order, so full payment at checkout is required before I begin production. This confirms your order and places it in my production queue.

⏳ Processing Time

Q: How long does it take to make my order?
A: Each piece is 100% handmade, from building the wooden base to decorating it with artistic techniques. I usually begin production right after receiving your order. Standard processing time is 10–14 business days, though some complex items may take longer. The exact time is always listed in the product description.

🚚 Shipping & Tracking

Q: What shipping methods do you use, and how long is delivery?
A: Standard international delivery is via Ukrposhta, Ukraine’s national postal operator and a member of the Universal Postal Union, ensuring reliable global service. Delivery takes about 14–21 business days to the USA and Europe; other regions may take longer depending on location and customs.

Q: Do you offer express shipping?
A: Yes. Express delivery is calculated individually upon request, usually via UPS or FedEx.

Q: Can you ship to another address (gift)?
A: Yes, if the recipient’s address is entered at checkout. I ship only to the address on the Etsy order, per Etsy’s policy.

Q: Where can I track my package?
A: Tracking details appear in your Etsy order.

🧾 Import Duties & Taxes

Q: Do I need to pay import duties or taxes when my order arrives in the U.S.?
A: No 😊 For all U.S. orders, I ship on a DDP (Delivered Duties Paid) basis. This means I pay all import duties and customs taxes in advance, so you will not be charged any additional fees when the package is delivered.

Q: What about international orders outside the U.S.?
A: Each country has its own rules for importing postal packages. Buyers outside the U.S. are responsible for paying any applicable customs duties, VAT, or import taxes once the parcel arrives in their country. Please make sure to check your local customs regulations before placing an order.

🎨 Custom Orders & Personalization

Q: Do you accept custom orders?
A: Yes. Please contact me with a detailed description of your desired design — including style, colors, and the type of item (box, dresser, wall cabinet, etc.). If possible, provide an example of the shape or a simple sketch with measurements. This helps me fully understand your request and create a piece tailored to your needs. Once the item is finished, I will send detailed photos for your approval before shipping.

Q: Do you offer personalization?
A: Yes. I can add a 3D inscription directly on the item (name, initials, monogram). I can also include a small greeting or congratulatory card with your order.

🎁 Packaging & Gift Wrapping

Q: How do you pack items for shipping?
A: I pay great attention to safe delivery. Each item is first wrapped in nonwoven material, then in several layers of bubble wrap and foam, and finally placed in a strong cardboard box designed for international shipping. You can be confident your order will arrive safe and secure.

Q: Do you offer gift wrapping?
A: Yes, for an additional fee. In this case, your item will be wrapped in nonwoven material, protective film, gift wrap, another layer of film, foam, and then packed in a sturdy shipping box.

↩️ Returns & Cancellations

Q: Do you accept returns?
A: Yes. Returns are accepted within 14 days of delivery at the buyer’s expense, provided the item is returned in its original condition. A refund will be issued minus commissions and taxes that cannot be reimbursed, and only after inspection to confirm no damage.

Q: Do you accept cancellations?
A: Yes, but only within 3 hours of purchase, and only if the order has not yet shipped.

Q: Are there exceptions?
A: Yes. Custom-made or personalized items cannot be returned or canceled, as they are created specifically for you.

🤝 Resolving Issues

Q: What if there is a problem with my order?
A: I always strive to ensure you are fully satisfied with your purchase. If any issue arises — such as damage during shipping, delays, or mistakes — please contact me directly through Etsy messages before leaving a review. We will work together to find a fair solution. Depending on the situation, I may offer a replacement, repair, partial refund, or other resolution. Please note that all cases are handled individually, and according to Etsy’s policies, communication must remain within the Etsy platform for both buyer’s and seller’s protection.

🛒 Buyer Responsibility

Q: What should buyers keep in mind when ordering?
A: Please approach your purchase with care and awareness. All my items are handmade to order and require both production time and international shipping from Ukraine. Standard processing is about 10–14 business days, and delivery can take 2–3 weeks or longer depending on location. If you are buying an item as a gift, especially for holidays, please plan ahead and allow extra time. During peak seasons like Christmas, postal services worldwide often experience delays. Buyers are responsible for considering these timelines before placing an order.

✅ Seller Responsibility & Contact

Q: What can I expect from the seller, and how can I contact them?
A: As a seller, I guarantee quality and care in every handmade item. Processing times vary but are always listed in each description, and I follow them strictly. Each piece matches its photos and details, and I take custom requests responsibly. Because my creations are handmade, each has its own unique character — a true advantage of handmade art — so no two are ever exactly alike. Please note: actual shades of items may differ slightly from photos due to lighting and monitor settings. Buying handmade means receiving not only an item, but a one-of-a-kind creation with its own story. For questions or personalization, contact me via Etsy Messages. I usually reply within 24h.

Seller details