HeliaDesignCo

Privacy Policy for Helia Design Co.

Effective Date: 2/20/2025

1. Information I Collect
To fulfill your order, you must provide me with certain personal information (which you authorize Etsy, Shopify, Minted, or Zazzle to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information if you contact me directly regarding a custom order or inquiry.

2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

As needed to provide my services, such as fulfilling your order, resolving disputes, or providing customer support.

If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases for tax purposes.

As necessary to comply with Etsy’s, Shopify’s, Minted’s, or Zazzle’s policies and terms of use.

3. Information Sharing and Disclosure
I respect your privacy and will never sell or rent your personal information. However, I may share your personal information for limited reasons and in limited circumstances, as follows:

Etsy, Shopify, Minted, and Zazzle: I share information with these platforms as necessary to provide my services and comply with my obligations under their respective seller policies and terms of use.

Service Providers: I engage certain trusted third parties to perform functions and provide services to my shop, such as payment processors. I will share your personal information with these third parties, but only to the extent necessary to perform these services.

Legal Compliance: I may collect, use, retain, and share your information if I believe in good faith that it is necessary to (a) respond to legal processes or government requests, (b) enforce my agreements, terms, and policies, (c) prevent, investigate, and address fraud and other illegal activities, or (d) protect the rights, property, and safety of my customers and others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in this Privacy Policy. However, I may also be required to retain this information to comply with legal and regulatory obligations, resolve disputes, and enforce agreements. I generally keep your data for the following period: 4 years.

5. Transfers of Personal Information Outside the EU
If you reside in the European Union (EU), please be aware that your information will be transferred outside of the EU, including to the United States, where I am based. I rely on Privacy Shield-certified third-party services to securely store and process data.

6. Your Rights
If you reside in certain territories, including the EU, you have rights regarding your personal information:

Access: You may have the right to access and receive a copy of the personal information I hold about you by contacting me.

Change, Restrict, Delete: You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store data for legal reasons), I will generally delete your personal information upon request.

Object: You can object to my processing of some of your information based on my legitimate interests and to receiving marketing messages from me after providing your express consent. I will delete your personal information unless I have compelling and legitimate grounds to continue using that information.

Complain: If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

7. How to Contact Me
For purposes of EU data protection law, I, Britt, am the data controller of your personal information. If you have any questions or concerns, you may contact me at heliadesignco@gmail.com.

If you need to access, correct, or delete personal information held by Etsy, Shopify, Minted, or Zazzle, you may contact those platforms directly through their help sections.

This Privacy Policy is subject to updates and changes. Please review it periodically to ensure you are aware of any modifications.

Thank you for trusting Helia Design Co. with your information!