HelloMelloStore

NO CUSTOM FEES 0% US TAX
Shipments to the United States are made as DDP (DELIVERED DUTY PAID).

All our items are hand created to order. We ask for 5-10 business days to complete your order before we ship it (depending on time of year - special order fabrics can take longer). Orders in the Continental United States average 3-9 business days in transit via DHL depending on your location. Delivery details will be provided in your confirmation email & tracking info will be provided once the order ships. We reserve the right to upgrade service/carrier at no additional cost to the customer with or without notice.
Occasionally we need to ship items in separate items are separate or multiple packages. These items tend to get separated during the sorting process or for ease of delivery. Please allow 1-2 business days between packages

Due to the nature of our business and the products sold, we do not accept returns. If you're sent an incorrect pattern, color, or size, please contact us with in 3 business days of receiving the product(s) for replacement.

All items (incorrect items only) must be returned in the original packaging, in the original condition. This means free of all hair, odors, &stains. We will not ship the replacement until we receive the original product back in this condition. Failure to comply with these terms or unauthorized returns will result in a final sale and no refund. We reserve the right to cancel orders with or without notice for any reason.

We do not cover items that do not match your decor or items that differ from how they display online

The most accurate way to measure a pillow cover is to get the seam to seam measurement, which is the same measurement we use. To get this measurement, simply remove your existing pillow cover (if removable)and turn the cover inside out and measure from seam to seam.
Measurements taken from the outside of the pillow cover are considered "finished sizes" which we do not use.

Our indoor pillow photos use a 18x18" cover with our 20" down insert. Our outdoor pillow photos use a 18x18" cover with our 20" polyester insert. We recommend flipping your current covers inside out and measuring seam to seam if using your own insert. To replicate the "chopped" look, we strongly suggest using down pillow inserts, as not all down alternative or polyester inserts are able to "hold the chop". Unfortunately, we cannot guarantee fit if you chose to use another brand of insert. Actual items may vary from image shown as pattern placement may vary due to size and other factors.

While we do our best to match patterns on the sides, some fabrics make this difficult. Woven are especially hard as most are hand guided on the loom and carry natural variations. All or printed fabrics are cut "as the fabric falls". This means that pattern placement will vary compared to our listing photos and MAY vary in an order with more than (1) item. We do accept requests for custom fabric placements. Please contact us for details about this service BEFORE purchasing. Solid coordinating color backing may also be available upon request.

Our items use first quality fabrics straight from the designer. While dye transfer/interaction is rare we do recommend you test in an inconspicuous area before displaying the items. We do offer fabric samples that will also aid in this process.

We generally recommend hand washing our products.

Any damage or loss of items in transit must be reported to us within 3 business days. Carriers require customers to retain packaging for all damage claims. We may file a claim on insured items for the customer, but refunds or replacements are at our discretion and will only be processed after the carrier approves the claim. We do not cover customer-caused damage (inserts too large/zippers burst/etc).

For insured items lost in transit, we will file a claim for the customer. Replacement or reimbursement is at our discretion and only after carrier approval. Appeals regarding carrier coverage are the customer's responsibility. Customers must file claims with the carrier for items not received but marked as "Delivered" by the carrier.

If requested, we can sew and ship wholesale pillows.