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Stacie on Jun 12, 2026
1 out of 5 starsBUYER BEWARE!!!!! I'm hoping it will allow me to post this with zero stars as my review as I am very disappointed with my experience with this seller. I placed my order on May 31st, almost 2 weeks ago and my package still hasn't arrived. I reached out to the seller and I received the standard pat answer. The seller is unwilling to issue my refund UNTIL I ship the item that is lost in transit back. I'd also like to point out that when the seller was replying to my messages, she misspelled my name. VERY DISAPPOINTING!!!!
Gaby responded on Jun 17, 2026
Hi Stacie, I’m very sorry your order was delayed and that this became such a frustrating experience. At the time you first reached out, the package was still showing as in transit with the carrier, so we were not yet able to treat it as lost. Once the carrier information confirmed the package was lost, we issued a full refund right away. I also sincerely apologize for misspelling your name in our message. That was an honest mistake, but I understand how it added to your frustration. We’re sorry this order did not arrive as expected and appreciate your feedback.
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M on Jun 5, 2026
2 out of 5 starsI was very disappointed when I receive the order. I have been stressing over the correct spelling of the item. I see was a gift and contacted the seller to ensure that the spelling was correct. The seller replied that I should not worry and that they had sent the item with the correct spelling. However, the item was not personalized at all, and I cannot return it as I don’t have extra time to order something else.
Gaby responded on Jun 8, 2026
We’re sorry for the confusion. This item is not sold as a personalized product and does not include a personalization option. The customer asked us to confirm the spelling of the name on the order, which we did based on the order details received. The order was fulfilled according to the listing and checkout information.
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Renee on Jun 3, 2026
5 out of 5 starsGreat baptism gift. It was packaged top notch and well worth the price, in my opinion.
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Lillian on Apr 21, 2026
1 out of 5 starsItem didn’t match description and poor quality on stuffed lamb not at all plush and was dirty, box was broken inside and ribbons were disheveled and wrinkled. Seller responded right away the first day upon reaching out with my concerns and I replied to her immediately and haven’t heard back after several requests and days. Therefore, decided to give my review on this item. Not satisfied! Where’s my refund!
Gaby responded on Apr 24, 2026
Thank you for sharing your feedback, and we sincerely apologize for the condition in which your order arrived. This is certainly not the experience we want for our customers. Upon investigating, it appears the package suffered significant damage during transit, which led to the issues with the box, ribbons, and the condition of the plush. We strive for excellence, but in this case, the shipping process let us down. To make this right, we have already issued a full refund to your original payment method and have shipped out a replacement item at no additional cost to you. We apologize for the delay in our follow-up communication while we were processing these requests. We value your business and hope the new arrival meets the high standards you expected from us!
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Katrina on Apr 15, 2026
5 out of 5 starsThis set is adorable. My first shipment arrived damaged, but the seller was very easy to work with and corrected the issue quickly.
About HighmarkCollective
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Gabby
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Gabby co-founded Highmark Collective to create thoughtful Christian gifts and journals that inspire prayer, reflection, and deeper time in God’s Word.
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Jiabin Handcrafts
China
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