FIBALA

1.1 Statutory right to cancel your purchase

Right to cancel If you are contracting as a consumer, you have the right to cancel the Contract, within 14 days, without giving any reason (except for Contracts for those items mentioned in clause 2.1 below, for which the right to cancel is excluded). The cancellation period will expire after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the items, or in case of multiple items in one order delivered separately, after 14 days from the day on which you, or a third party nominated by you (other than the carrier), takes physical possession of the last item. To exercise this cancellation right, you must notify us of your decision to cancel the Contract by making a clear statement to us that you wish to cancel the Contract. You may notify us by writing to FIBALA, Wodna 1, 62-070 Dopiewiec - POLAND or by sending us an email to fibala@hotmail.com. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of this cancellation right before the cancellation period has expired.

Effects of cancellation

If you cancel the Contract, save as otherwise set out in Clause 2.1 we will reimburse to you all payments received from you, including the costs of delivery (except for the additional costs of delivery where you have chosen a type of delivery other than the least expensive type of standard delivery offered by us). Reimbursement will be without undue delay and in any event not later than (a) 14 days from the day we have received back from you any items supplied, or (b) (if earlier) 14 days after the day you provide evidence that you have returned the items. We will make the reimbursement using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the items back or you have supplied evidence of having sent back the items, whichever is the earlier.

You can return the items to us by shipping them to our studio - the address indicated at the bottom of this site; without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the Contract to us. The deadline is met if you send back or return the items before this 14-day period has expired. You shall bear the cost of returning the items to us. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

2.1 Common provisions (applicable to both the statutory and contractual cancellation rights)

You shall not have the right to cancel the Contract when it is for the delivery of any of the following items:

Items that have been made to your specifications or clearly personalized.
Sealed items that are not suitable for return for health protection and hygiene reasons, and that have been unsealed after delivery.
Upon delivery, you may handle the items to establish their nature, characteristics and functioning. Acceptable handling of the items is that which would reasonably be allowed in a shop. If your handling goes beyond what is acceptable and the items are damaged or diminished in value, we may deduct from the amount we reimburse to you, or you may be liable to us for, an amount equal to the diminished value of the items. Please return the items using or including all their original packaging, instructions, and other documents, if any, accompanying the items. The shipment of the package will only be at our expense if the product shows a manufacturing defect. In all other cases it will be at your expense.

After examining the items, we will inform you of whether you have the right to reimbursement of the amounts paid. Delivery costs will be reimbursed when the right of withdrawal is exercised within the statutory period and all the items which the relevant parcel consisted of are returned. The refund will be paid as soon as possible and, in all cases, within 14 days from the date on which you notified us of your intention to cancel. Notwithstanding this, we may withhold the reimbursement until we have received the items back, or until you have supplied sufficient evidence of having sent back the items, whichever is the earliest. The refund will always be paid using the same payment means you used to pay for your purchase. You are responsible for the cost and risk of returning the items to us, as indicated above. If you have any questions, you can contact us on the contact form on our website or by emailing fibala@hotmail.com.

3.1 Returns of defective items

In addition to your statutory rights in relation to defective items, we offer the following contractual right in respect of defective items. In circumstances where you consider that the item does not conform with the Contract at the time of delivery, you should promptly contact us via the contact form on our website with details of the item and its damage, or you can contact us by emailing: fibala@hotamil.com. You should return the item to us at the address indicated at the bottom of this site.

We will fully examine the returned item and will notify you of your right to a replacement or refund (if any) via e-mail within a reasonable period of time. We will usually process the refund or replacement as soon as possible and, in any case, within 14 days of the day we confirmed to you via e-mail that you are entitled to a refund or replacement of the defective item. Items returned by you because of a defect, where one exists, will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will always refund any money received from you to the credit card originally used by you to pay for your purchase. This clause does not affect your statutory rights.

The address for returns or exchanges:
Fibala, Wodna 1, 62-070 Dopiewiec, Poland