HopSkipAndFlutter

Privacy Policy
Effective Date: 30 June 2026
1. Introduction
At Hop Skip And Flutter, we are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR), the UK Data Protection Act 2018, and other applicable privacy laws.
This Privacy Policy explains what personal information we collect, how we use it, the legal basis for processing it, who we share it with, and your rights.
2. Data Controller
The data controller responsible for your personal data is:
Business Name: Hop Skip And Flutter

Business Address: please contact for return address

Email: info@hopskipandflutter.co.uk
If you have any questions about this Privacy Policy or your personal data, please contact us using the details above.
3. Personal Data We Collect
Depending on how you interact with us, we may collect:
* Name

* Billing and delivery addresses

* Email address

* Telephone number

* Order details and purchase history

* Payment information (processed securely by our payment provider—we do not store your full payment card details)

* IP address

* Browser type and device information

* Website usage information collected through cookies and similar technologies

* Any information you provide when contacting customer support

4. How We Use Your Personal Data
We use your personal data to:
* Process and fulfil your orders

* Deliver your purchases

* Process payments and refunds

* Communicate with you regarding your orders

* Respond to enquiries and customer service requests

* Maintain our business records

* Prevent fraud and protect our business

* Improve our website, products and services

* Comply with our legal and tax obligations

* Send marketing communications where you have consented or where permitted by law

5. Legal Bases for Processing
Under the UK GDPR and EU GDPR, we rely on one or more of the following legal bases:
* Contract – to process and deliver your order.

* Legal obligation – to comply with tax, accounting and consumer protection laws.

* Legitimate interests – to improve our services, prevent fraud and operate our business.

* Consent – where required, such as for marketing emails or non-essential cookies.

You may withdraw your consent at any time where processing is based on consent.
6. Sharing Your Information
We only share your personal data where necessary.
This may include:
* Payment service providers

* Delivery and courier companies

* Website hosting providers

* IT service providers

* Professional advisers (such as accountants or legal advisers)

* Government authorities where required by law

We do not sell your personal data to third parties.
7. International Transfers
If we transfer your personal data outside the UK or European Economic Area (EEA), we will ensure appropriate safeguards are in place, such as:
* Adequacy decisions issued by the relevant authorities;

* Standard Contractual Clauses (SCCs); or

* Other lawful transfer mechanisms permitted under applicable data protection law.

8. Data Retention
We retain your personal data only for as long as necessary to:
* fulfil your order;

* comply with legal, tax and accounting requirements;

* resolve disputes; and

* enforce our legal rights.

Financial records may be retained for up to seven years where required by law.
9. Cookies
Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.
Some cookies are essential for the operation of the website, while others require your consent.
For more information, please see our Cookie Policy.
10. Your Rights
Subject to applicable law, you have the right to:
* Access your personal data.

* Request correction of inaccurate information.

* Request deletion of your personal data.

* Request restriction of processing.

* Object to certain processing activities.

* Request transfer of your data (data portability).

* Withdraw consent where processing is based on consent.

* Lodge a complaint with your local data protection authority.

If you are located in the UK, you may complain to the Information Commissioner's Office (ICO).
If you are located in the EU, you may contact your national supervisory authority.
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
12. Marketing Communications
If you subscribe to our marketing emails, we may send you information about new products, promotions and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.
13. Children's Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page together with the revised effective date.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
info@hopskipandflutter.co.uk