HueAndFly

HueAndFly Privacy Policy
Last updated 18 October 2024.

At Hue&Fly, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you purchase from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

1. Information We Collect

To fulfill your order, we may need to collect the following information:

• Name
• Email Address
• Shipping Address
• Payment Information
• Phone Number (optional)
• Order Details

We rely on Etsy to process most of this information, which includes information you have authorized Etsy to provide to us.

2. Why We Need Your Information and How We Use It

We collect and use your personal information for the following purposes:

• To Fulfill Your Order: This includes processing payments, arranging for shipping, and providing customer support.
• For Legal Compliance: We may collect, use, retain, and share your information to comply with legal obligations such as tax laws.
• For Business Needs: To improve our products, services, and customer experience.
• Marketing (optional): If you opt-in to receive promotional messages from us, we may use your contact information to send updates or promotions.

3. Sharing and Disclosure of Information

We only share your personal information for limited reasons and in limited circumstances:

• Etsy: We share information with Etsy as necessary to provide our services and comply with Etsy’s policies.
• Service Providers: We may engage trusted third-party providers (e.g., delivery services) to help with the fulfillment of orders.
• Legal Obligations: We may disclose your information if required to do so by law, such as in response to legal requests.

4. Data Retention

We retain your personal information for as long as necessary to fulfill your order and as required by law. Typically, we store data for a minimum of 7 years for tax and legal purposes.

5. Your Rights

If you reside in certain jurisdictions, including the EU, you have several rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Change or Delete: You may request that we correct, update, or delete your personal data, subject to certain legal limitations.
• Object: You may object to the processing of some of your information.
• Restrict Processing: You may have the right to limit how we use your information.

To exercise any of these rights, please contact us at the email below.

6. Transfers of Personal Information Outside the EU

We may store and process your data through third-party hosting services in the US or other jurisdictions. As a result, your personal information may be transferred to a country with different data protection laws than your jurisdiction.

7. Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical security measures to protect it from unauthorized access, destruction, or disclosure.

8. Changes to the Privacy Policy

We reserve the right to update this privacy policy at any time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be posted here with an updated effective date.

9. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

Hue&Fly
Email: hello@zacthorne.co.uk
Business Address: 124 City Road, London, EC1V 2NX