ImageCaptureCo

Welcome to Image Capture Co! We strive to provide you with high-quality handmade products and excellent customer service. Please read through our shop policies below to ensure a smooth shopping experience. If you have any questions or concerns, feel free to contact us.

Processing Time:
Our processing time for orders is 5-15 business days. This time frame includes the creation of your item(s) and packaging. Please note that custom orders may require additional time, and we will communicate the estimated processing time with you.
Shipping:
We ship worldwide using UPS, FedEx, and USPS. Shipping costs and delivery times may vary depending on your location. You can find more information on shipping rates and estimated delivery times in the shipping section of each listing.
Once your order has been shipped, we will provide you with a tracking number, if applicable, so you can monitor the progress of your package.
Please ensure that your shipping address is accurate and up to date. We cannot be held responsible for any delays or non-delivery resulting from incorrect shipping information provided by the buyer.
Returns and Exchanges:
We do not accept exchanges due to the pictures being print-to-order.
If the product arrives damaged, please let us know and we can further assist you. Please provide photographs and a detailed description of the issue when contacting us about a return or exchange.
Please contact us to discuss any issues with your custom order.
Cancellations:
If you need to cancel your order, please notify us as soon as possible. We will do our best to accommodate your request if the item has not yet been printed and processed. Once an item has been printed, cancellations are no longer possible.
Payment:
We accept payments through Etsy. Payment is required at the time of purchase.
If you encounter any issues during the checkout process, please let us know, and we will assist you promptly.
Custom Orders:
We gladly accept custom orders! If you would like a personalized item or a modification to an existing item, please contact us to discuss the details. Custom orders may require additional processing time and may be subject to different pricing.
Communication:
We aim to respond to all inquiries and messages within 1 business day. Please note that response times may be longer during weekends and holidays. We appreciate your patience and will address your concerns as quickly as possible.
Privacy:
We respect your privacy and handle your personal information with utmost care. We will only use your information to process your order and communicate with you about your purchase. We will not share or sell your information to third parties.
By making a purchase from our shop, you acknowledge that you have read and understood our shop policies. Thank you for choosing Image Capture Co, and we look forward to providing you with a positive shopping experience!