IndrasIdeas

Custom Wedding Guestbook Photo album pen and penholder

Riga, Latvia On Etsy since 2011

3,204 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

IndrasIdeas

Custom Wedding Guestbook Photo album pen and penholder

Riga, Latvia | 3,204 Sales

Announcement    Please note- the Covid has caused increased package delivery time,
As a result- please consider a larger margin for delivery time when making the order during this time.

Due to inconsistent delivery time using standard postal deliveries outside EU, package delivery anywhere else will be carried out by UPS courier service

Announcement

Last updated on May 18, 2020

Please note- the Covid has caused increased package delivery time,
As a result- please consider a larger margin for delivery time when making the order during this time.

Due to inconsistent delivery time using standard postal deliveries outside EU, package delivery anywhere else will be carried out by UPS courier service

Items

3204 Sales
 

All Items

Indra Hauka

Contact shop owner

Indra Hauka

Read reviews that mention

quality 78 shipping 120 customer service 68

About IndrasIdeas

Sales 3,204
On Etsy since 2011

Shop policies

Last updated on November 25, 2017
Welcome to my store!
I like to create useful things, and therefore feel free to write me if you want to make any special orders. You can view existing or sold works to find a suitable story line for your order or come up with your very own idea. Maybe you want a different size? Or specific decor on a particular location? Or the color scheme matching the location of the event?
Completion of a custom order takes time- usually 1-3 weeks ( it depends from how complex the order is and the queue of orders from other customers).
So, if you want to order a gift for your loved ones - Please, do so timely.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you did not received your item, Please contact Your local Post office, since sometimes your item is in the post, but the notification is not sent.
Please note that I can start searching for the package only after one month has passed since shipping.
Please notify me know if you have not receive your order for more than 5 weeks.
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All items are hand-made by me, so I really hope that you will be happy with your purchase. If you are dissatisfied with the item, please contact me in order to decide further actions. In case we agree on a refund for the item, the item will need to be returned- Items must be in their original condition and must be returned within 7 days of receipt.
Shipment charges are buyer's responsibility and are not refundable.
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In case of parcels lost or undelivered by the shipping company, a full refund to the buyer can be made after resolving the case with shipping company.
Searching for such lost parcel may take up to 1-3 months.
(So far not a single parcel is lost, any undelivered parcel has returned to me and refund for the item has been made to the buyer)
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NB! "Custom" or "Made to order" items (personalized with Your names, initials, date, any other personal information or other preferences that affects the looks or performance of the item) are not applicable to refunds after the item is made unless the item considerably differs from what was ordered or is another item entirely or the item was lost in transit.
However, if any item arrives damaged (you will have to send pictures as proof), please contact me immediately so we can discuss further actions.
If the Package comes in and looks damaged please do not accept it- use the option to "return" it to sender (that way you will not be charged any return fee and i will be able to issue a refund as soon as the item returns to me) AND start a case with the post for damaging the item.
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If the parcel returns to me as "unclaimed" or "returned to sender" I can refund You only value of item (shipping charges are not refundable).
In case of reshipping Buyer covers the shipping charges.
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Satisfied buyer is my highest priority - in any unexpected situation please contact me and we will find best solution for both of us.
Payment
I accept only PayPal or credit and debit cards via Etsy Direct Checkout and Etsy Gift Cards.
If you would like to pay with card and you don't know how to do this here is help link:
https://www.etsy.com/blog/en/2007/how-to-pay-with-a-credit-card-and-create-a-paypal-account/
Shipping
I ship with registered mail.
You will find tracking number in your "order details" page after the package will be shipped out. Orders are traceable in most countries.
According to Latvian Post shipping takes:
Shipping time with A class Mail:
* EU: up to 1-2 weeks
* US: up to 2-4 weeks
* Elsewhere: 2-6 weeks;
(If left unclaimed Usually held in post office for around 2 weeks before the package gets sent back. The aforementioned time-frame is approximate and can differ depending on your local Post Policies)

Expedited shipping via Express Mail Service (EMS):
*EU 5-7 business days
*US 7-10 business days
*UK 7-10 business days
*Canada 7-11 business days
*Australia 8-15 business days
*Russia 5-17 business days
(If left unclaimed Usually held in post office for around 1 weeks or less before the package gets sent back. The aforementioned time-frame is approximate and can differ depending on your local Post Policies)

Both A class and Expedited shipping come with tracking numbers provided

In case you are choosing expedited shipping option please do not forget to leave your phone number in "note to seller"- it is requested by the delivery company should they need to contact you.

Please note that i cannot affect work of postal services as there is a chance that postal office could experience some holdups that could increase delivery time

For USPS customers - your parcel will NOT be left on the porch, but instead it will be necessary to signed for it. If addressee will not be at home at the delivery moment, a notification of delivery attempt will be left by the postman and you will need to set a re-delivery by phone or visit the post office in person to receive the parcel.
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If you have not received your item in 40 days, please contact to Your local post office and inform them that You are expecting a parcel (you will need the tracking number provided in the order details to identify shipment) - They might have more information , and also- sometimes your item is in the post, but the notification is not sent.
You can also check tracking information online, - but since such services are getting information from the forms filled by post you will be able to get more detail from the first hands- your local Post Office.
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Orders are not considered "Lost" in transit until the following amount of time has passed:
European Union: 21 days past shipping date;
International: 50 days past shipping date.

Buyer will be responsible for any additional shipping costs incurred due to returned items and reshipping if their address is incorrect.
Please make sure your Etsy shipping address is correct and you can receive the package!
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