IntheWickofTime

✨ Fantastical candles for imaginative people ✨

Lodi, California
| 10,838 Sales | 5 out of 5 stars 5 out of 5 stars

Smooth shipping

Has a history of shipping on time with tracking.

Rave reviews

Average review rating is 4.8 or higher

Items

10838 Sales

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Kaylan Keith

Contact shop owner

Kaylan Keith

Reviews

Average item review
5 out of 5 stars
(3257)
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About IntheWickofTime

Sales 10,838
On Etsy since 2015

Shop members

  • Kaylan Keith

    Owner

    I created In the Wick of Time in September 2015 out of love for the art/science hybrid monster that is candle making. I currently make all of your candles in Lodi, CA!

Shop policies

Last updated on June 20, 2022
Thank you for stopping by my little shop! I hope you enjoy it as much as I do!

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Accepted payment methods

Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
Returns and exchange details
If for some reason you are unsatisfied with your product, please, contact me and we will work together to find the best solution. If you receive your order broken, send me a photo and hold on to the damaged item until the insurance claim process is complete.
I accept returns on UNLIT candles and wax melts. The buyer will be responsible for all shipping costs. All correspondence must take place within 30 days of receiving your purchases.
Payment
I currently accept credit card, Etsy gift cards, and Paypal. Orders from California residents will be charged sales tax.
Shipping
DOMESTIC BUYERS:
In the Wick of Time ships via USPS Priority Mail. Priority Mail will typically be delivered within 2-3 business days from the time it is shipped. If your order is under 13 oz it will be shipped via USPS First Class Mail. You will receive a tracking number once your order has been shipped.

INTERNATIONAL BUYERS: Please be aware of your country's customs fees and know that you must be responsible for paying them when you pick up the package. All countries are different so, please, be sure to look yours up before you order to avoid any unwanted surprises! Allow 2-3 weeks for your package to arrive after time of shipment. Check with your local post office if your status says delivered, but you don't see it at your door. They may be holding it to collect customs.

ALL BUYERS: Trust that we are working very hard on your orders and always looking for faster, more efficient ways to fulfill them. If you're ordering for an event make sure you aren't cutting it too close. PLEASE, TRIPLE CHECK YOUR ADDRESS WHEN YOU ORDER!!!!! This is very important because if your address does not verify with the USPS and it turns out you entered it wrong I cannot ship it until you tell me the corrected address. We cannot cover the cost of having a package returned and shipping it back out to you. Please, make sure I am able to reach you through Etsy messaging in the case of an address issue. If you believe your package has been lost or severely delayed, please, first contact your local post office and present them with your tracking number to see what information they can give you. Unfortunately, I know as much as you do once the package has left my hands.
Additional policies and FAQs
FAQ

How do I get free shipping in the US?
We offer free shipping on orders over $100 in the US on www.inthewickoftime.com!

Help! My candle arrived broken...
We've got you covered. If your candle arrives looking like someone dropped if off of the Empire State Building, please, do not hesitate to contact us at hello [!at] inthewickoftime.com with a photo of the candle and we'll get another one out to you ASAP.

Help! My candle arrived melted...
It's rare, but still possible in this summer heat. Do not light the candle! We can walk you through fixing it at hello [!at] inthewickoftime.com

Help! My order is wrong...
Whoops! That one's on us... just let us know at hello [!at] inthewickoftime.com and we'll make sure you get the correct items.

What if I don't like the scent of my candle?
We will take returns and exchanges on UNLIT candles. We do not refund or cover the cost of shipping.

Why is shipping outside of the US so expensive?
We're not sure, and trust us, we wish it wasn't. International shipping prices for our products are the same, sometimes lower, than what the post charges us.

Can I order a custom candle?
Although we love doing custom creations, we are not currently taking any custom orders.