JGmakes

Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

By purchasing from our shop, you agree that your information will be handled as described in this policy.

1. Information We Collect

To fulfil your order, we need certain information from you. This may include:

Your name
Your email address
Your postal address
Personalisation details (such as names, dates, wording, fonts, etc.)
Payment information (processed securely by Etsy, we do not see or store your card details)

You may also provide additional personal information if you contact us directly via Etsy messages.

2. Why We Need Your Information and How We Use It

We rely on a number of legal bases under UK GDPR to collect and use your information, including:

To fulfil your order to make, personalise, package and dispatch your items
To communicate with you regarding your order, personalisation queries, or customer support
To comply with legal obligations such as tax, accounting, or business record-keeping requirements
With your consent, if you contact us directly or request custom work

We only use your information where necessary to provide our services.

3. Information Sharing and Disclosure

Your information is shared only where necessary and limited to what is required. This may include:

Etsy — as the platform hosting our shop
Delivery providers — such as Royal Mail, to deliver your order
Legal or regulatory authorities — if required to comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

4. Data Retention

We retain your personal information only for as long as necessary to:

Provide our services
Comply with legal, tax, or accounting obligations

Typically, order information is kept for up to 6 years, in line with UK tax requirements.

5. Your Rights

Under UK GDPR, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data (where legally possible)
Object to or restrict processing in certain circumstances

If you wish to exercise any of these rights, please contact us via Etsy messages.

You also have the right to raise a complaint with the UK Information Commissioner’s Office (ICO).

6. How to Contact Us

For any questions about this Privacy Policy or how your information is used, you can contact us through Etsy Messages.