About My Shop and FAQ
JennX is a shop about life in the 2020s, as we’re living it. Politics. Pets. Movies. Music. Teaching. Sports. Gifts. The everyday stuff that keeps going while the decade loses its mind.
I make original designs for people who are paying attention, laughing when they can, showing up when it matters, and still buying birthday gifts, feeding the dog, watching the game, teaching the class, quoting the movie, playing the song, and trying to stay human through all of it.
Someday, people will ask what this time felt like. This shop is one small answer. Made by a Gen X artist, teacher, dog mom, designer, and small business owner in Colorado.
FAQ:
CAN I CANCEL MY ORDER?
Most items are made to order. Once production has begun, often instantly, with my printing partner, I cannot cancel the order or stop production.
CAN I CHANGE MY SHIPPING ADDRESS?
Please double-check your shipping address before ordering. Once an order enters production or shipping, address changes may not be possible. I cannot guarantee delivery when an incorrect or incomplete address is provided at checkout.
MY TRACKING SAYS DELIVERED, BUT I CAN'T FIND MY PACKAGE. WHAT SHOULD I DO?
Please check with household members, neighbors, and your local carrier, and look around the delivery location. If the package is still not found, contact me through Etsy's Help with Order system. Etsy may review qualifying delivery issues through Etsy Purchase Protection because I provide tracking information as evidence of shipping.
MY ORDER IS LATE OR HASN'T ARRIVED. WHAT SHOULD I DO?
Carrier delays and shipping issues are outside my direct control. Please use Help with Order through your Etsy purchase so the order and tracking can be reviewed. Qualifying orders may be eligible for Etsy Purchase Protection.
MY ITEM ARRIVED DAMAGED OR MISPRINTED. WHAT SHOULD I DO?
Please message me through Etsy and include a clear photo of the damaged or misprinted item for my records. If there is a verified production or printing problem, I will work with my printing partner to have a replacement sent ASAP.
DO YOU ACCEPT RETURNS OR EXCHANGES?
Because most items are made to order, I do not accept returns or exchanges for sizing, color preference, or change of mind. Please review the listing description, product details, and size chart before ordering.
WHAT IF I ORDERED THE WRONG SIZE?
Please review the size chart before purchasing. Because clothing is made to order specifically for each purchase, I cannot replace or exchange an item because the wrong size was selected.
WHO MAKES THE DESIGNS?
Me. I'm Jenn. JennX is an independent Colorado shop. The designs are created by me and reflect the strange, political, funny, exhausting, occasionally hopeful decade we are all currently surviving.
