JennaCraftShop

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product you are ordering.

For personalized items, I may also collect the personalization details you provide, such as names, dates, photos, pet names, or custom text.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

To provide my services, such as fulfilling orders, processing payments, and providing customer support.
To communicate with you regarding your order, personalization requests, or customer service inquiries.
To comply with legal obligations and resolve disputes.
To improve my shop, products, and customer experience.
Information Sharing and Disclosure

Customer information is important to my business. I share your personal information only for very limited reasons and circumstances, including:

Etsy, as necessary to provide my services and comply with Etsy's Seller Policy.
Production and shipping partners when necessary to fulfill your order.
Service providers such as payment processors and delivery companies.
Legal authorities if required by law.

I do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

I retain your personal information only for as long as necessary to provide my services and as required by applicable laws.

Generally, I keep order-related information for up to 4 years for tax, accounting, and legal purposes.

Your Rights

If you reside in certain territories, including the European Union, you have rights regarding your personal information, including:

Access to the personal information I hold about you.
Request correction, restriction, or deletion of your information.
Object to processing of your information.
Receive a copy of your information.

To exercise any of these rights, please contact me through Etsy Messages.

Contact Information

For purposes of EU data protection law, I, the owner of JennaCraftShop, am the data controller of your personal information.

If you have any questions or concerns, please contact me through Etsy Messages.