A family-run brand crafting waterproof, tarnish-free jewellery built for everyday wear. Affordable. Lasting. Made with love since 2019.
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Announcement
Reviews
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Samantha on Apr 5, 2026
5 out of 5 starsWhen my order didn’t come, they were more than willing to ship a new one out. I’m so happy and it’s everything I wanted. I had one before but the company I got my original one stopped selling so I wanted to find something similar. I love it and I’m so happy with the quality. Thank you! 😊
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Anna on Jan 13, 2026
5 out of 5 starsLovely necklace, great quality, super fine engraving. Perfect length chain for what I wanted. Would purchase again.
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About Jewelixir
Shop members
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Tolga (A.K.A Mr.TokTok)
Marketer, Owner, Customer Service
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Altug
Customer Service
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
Privacy policy
More information
Frequently asked questions
How can I get in touch with Jewelixir?
We work Monday through Friday, 8:30 to 16:30 GMT. All messages will be replied the next working day, in the order they have been received. You can reach us using Etsy Contact Form or email us at info@jewelixir.com.
Gift wrapping and packaging
All items arrive in a cushioned, white Jewelixir branded gift box.
You can request gift wrap option at checkout if you want your box tied with a golden ribbon and/or a hand-written gift card added to your order with your personal gift note.
We never include any document with price information inside your package. You can always download it from my account page.
Please remember to enter the shipping address of the receiver!
I entered a wrong shipping address, what can I do?
Contact us right away! If you give us the correct address, we will create your shipping label accordingly. If your order has already shipped, we can’t intercept anymore. However, we will give you the necessary info so that you can contact your local postal service for a redirection. Success depends on your postal service. If the package is returned to us, we will reship it the address of your choice. We will have to charge you the re-shipping cost.
I did not receive my package, what should I do?
Although rare, delays may happen especially in seasonal busy times. For international orders custom checks may take time. Unfortunately, this is completely out of our control. We have to wait for 25 working days, until the package is declared as lost. At that point, we either send you a replacement or issue a full refund. All our packages are insured and our promise to you is, we will not let any buyer to incur any loss due to postal problems, unless entered address was incorrect.
If you need your jewellery urgently, please consider express shipping options and please don’t hesitate to contact us if you need your jewellery for a specific time or event.
Are your materials sourced Ethically?
Absolutely yes! We put extra effort in ensuring we keep it that way.
All materials are sourced ethically. Our team makes the purchases directly at source, hence we maintain full control over how your the materials are sourced and how your jewellery is made.
Is your jewellery Nickel-Free?
All our jewellery is 100% nickel free!
I received my jewellery, but I would like an exchange. Is it possible?
Yes, of course.
Please check our returns and exchanges policy.
With every order, we include a form that contains all necessary information for warranty, care instructions, returns and exchanges.
Naturally, we can't accept exchanges and returns in personalised items, unless faulty.