JoyToken Genuine Leather Products
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About JoyToken
Shop policies
Accepted payment methods
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Payment
We do not however accept cheques.
Paypal, Credit Card Payments
All our payments are processed using PayPal which is a safer, faster, more secure way to pay online – your financial details are never shared, therefore safeguarding your bank, credit or debit card details.
PayPal also offers free buyer protection, so in the unlikely event that an item doesn't arrive or isn't what you expected, you can get your money back. Terms and conditions apply. Find out more at the PayPal website.
Shipping
Orders placed after 14:00 during the week or at weekends are processed and dispatched on the following working day.
UK DELIVERY
Your delivery options will be displayed when you proceed to pay and will be calculated depending on your order. Orders sent via Royal Mail 1st Class should usually arrive within 1-2 working days of your order being placed. In 90% of cases your item will be with you the next working day, although this not guaranteed.
INTERNATIONAL POSTAGE
Postage costs and options are calculated automatically on our checkout when you select the destination country and depend on the size and weight of the items that you are ordering.
For Standard Postage in the EU countries, please allow 5-7 working days and for all other International Orders please allow 8-10 working days to get your order delivered after the dispatched day.
Standard postage is NEITHER tracked NOR signed.
Therefore, please make sure your address is correct.
We STRONGLY encourage our international customers to choose TRACKED service which is available on the checkout step.
TRACKED SERVICE takes about 5-7 working days to reach USA and about 8-10 days to AUSTRALIA.
Should you need your item urgently, we have DHL EXPRESS shipment available for international customers. This will take about 2-3 working days from the dispatch date.
Please choose the service that fits the most with your need.
More information
Frequently asked questions
Does my leather cover come with a notebook?
Yes, all our notebooks comes with default notebook with lined paper.
Is the internal notebook replaceable?
Yes, It is very easy to replace with same size notebook, journal, sketchbook or diary of your choice.
What type of notebook comes with the leather cover?
By default, the leather cover will come with notebooks with lined papers.
Can I have my name or initials engraved on it?
Absolutely! It is a FREE service as long as it is within 6 characters.
Can I have a different type of customisation / personalisation apart from name?
Yes, absolutely!
Many other type of customisation or personalisation are also available for an additional charge.
~ Full name
~ Inspiring sayings/words
~ Symbolic images for special occasions (for example: crossed arrow
for friendship)
~ Your chosen words ( for example; Best Mum, Best Dad)
~ Company Name, Logo
~ Special dates/year
Please convo us, we'll be happy to help.
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