JoysCustomsShop

Last updated: August 1, 2026

This Privacy Policy describes how and when Joy’s Closet LLC, doing business as Joy’s and operating the Etsy shop JoysClothing7, collects, uses, retains, and shares personal information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or Etsy’s related sites and services.
This Privacy Policy applies only to personal information independently processed by Joy’s Closet LLC in connection with the JoysClothing7 Etsy shop.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. Etsy’s collection and use of your information are governed by Etsy’s own Privacy Policy.

1. Information We Collect

To fulfill your order, Etsy provides us with certain information that you authorized Etsy to share with us. This information may include:
Your name, email address, postal address, telephone number when provided, product selection, shoe size, personalization details, order information, shipping information, and communications relating to your order.
You may also voluntarily provide additional personal information when contacting us or placing a custom order. This may include names, initials, dates, event dates, photographs, logos, artwork, color preferences, design instructions, and other customization details.
Etsy may provide us with information about the transaction, including the item purchased, amount paid, and payment status. Payments are processed through Etsy and its payment providers. We do not receive or retain your complete credit card or payment account information.
Certain information is necessary for us to accept and fulfill your order. If you do not provide information such as your name, shipping address, shoe size, product selection, or required customization details, we may be unable to complete your order.


2. Why We Need Your Information and How We Use It

We rely on several legal bases to collect, use, and share your personal information.

Providing Our Services
We use your information as necessary to enter into and perform our contract with you. This includes processing and fulfilling your order, creating your customized product, communicating with you, purchasing or preparing the shoes, arranging delivery, providing tracking information, handling order changes, and providing customer support.
We may also use your information to address cancellations, refunds, shipping problems, disputes, chargebacks, damaged packages, lost packages, or other order related matters.

Compliance With Legal Obligations
We may collect, use, retain, or share information when necessary to comply with tax, accounting, consumer protection, regulatory, court, or other legal obligations.

Legitimate Business Interests
We may use your information as necessary for our legitimate business interests, provided those interests are not overridden by your rights or interests.

These interests may include operating and improving our services, maintaining accurate business records, preventing fraud or misuse, protecting our business and customers, responding to claims, enforcing our agreements, and complying with Etsy’s Seller Policy and Terms of Use.

Consent
We may use your information for another purpose when you have expressly authorized us to do so.
When our use of your information is based on your consent, you may withdraw that consent at any time. Withdrawing consent does not affect any processing that occurred before the withdrawal or processing supported by another lawful basis.


3. Custom Order Information and Materials

When you submit photographs, names, initials, logos, artwork, or other materials for a custom order, we use those materials to prepare your design, create your product, communicate with you, and provide customer support.
Please avoid submitting sensitive personal information that is not necessary for your order.
You are responsible for ensuring that you have permission to provide and authorize the use of any photographs, logos, names, artwork, trademarks, or other materials submitted for customization.


4. Information Sharing and Disclosure

Customer information is important to our business. We share personal information only for limited purposes and when reasonably necessary.

Etsy
We process information through Etsy as necessary to complete transactions, communicate with buyers, provide customer support, resolve order issues, and comply with Etsy’s policies and legal requirements.

Shipping and Delivery Providers
We may share your name, postal address, email address, telephone number when provided, order number, and delivery information with Shippo and the carrier selected to deliver your order.

Carriers may include USPS, UPS, FedEx, or another shipping provider.
This information is shared only to the extent reasonably necessary to create shipping labels, deliver packages, provide tracking information, confirm delivery, and resolve shipping issues.

Business Service Providers
We may share limited information with trusted service providers that assist with email communications, accounting, record storage, fraud prevention, technical support, or other business operations.

These providers receive information only to the extent reasonably necessary to perform their services.

Professional Advisers
We may disclose information to attorneys, accountants, insurers, tax professionals, or other professional advisers when reasonably necessary to obtain advice, maintain business records, resolve disputes, respond to claims, or protect our legal rights.

Business Transfers
If Joy’s Closet LLC is sold, merged, reorganized, or transferred, personal information may be disclosed as part of that transaction to the extent permitted by applicable law.

Compliance With Laws
We may collect, use, retain, or disclose personal information when we reasonably believe it is necessary to:
-Respond to legal proceedings, court orders, or government requests;
-Comply with applicable laws and regulations;
-Enforce our agreements, terms, and policies;
-Prevent, investigate, or address fraud, security incidents, unlawful conduct, or technical problems; or
-Protect the rights, property, and safety of our customers, our business, or others.
-We do not sell Etsy buyer personal information.

5. Marketing Communications

We do not add Etsy buyers to our email or physical mailing lists or use information received through Etsy for unrelated advertising without the buyer’s express consent.
Order related communications, including design questions, production updates, shipping notices, tracking information, and customer service messages, are not considered marketing communications.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The length of time information is retained depends on the type of information, the reason it was collected, and whether continued retention is reasonably necessary or legally required.

We may retain order and transaction records for as long as necessary to fulfill orders, provide customer support, maintain accounting and tax records, resolve disputes, respond to chargebacks or claims, prevent fraud, enforce our agreements, and comply with legal obligations.
Custom design files, photographs, logos, personalization details, and related communications may be retained while reasonably useful for customer support, future reorders, maintaining design records, or protecting our legal rights.
We periodically review the personal information under our control and delete, anonymize, or limit information that is no longer reasonably necessary, unless continued retention is required or permitted by law.
Etsy may independently retain order information, messages, payment records, and account information according to Etsy’s own privacy and data retention practices.

7. Transfers of Personal Information Outside Your Country

Joy's is located in the United States. If you reside outside the United States, your personal information may be transferred to and processed in the United States or other countries where Etsy, Shippo, shipping carriers, or other service providers operate.
These countries may have privacy and government access laws that differ from those in your country.
When required by applicable data protection law, international transfers may be handled using an appropriate legally recognized transfer mechanism, contractual safeguard, adequacy decision, or other lawful basis available for the relevant transfer.
Information may also be processed in the United States when necessary to fulfill your order, communicate with you, arrange delivery, provide customer support, or comply with legal obligations.

8. Your Privacy Rights

Depending on where you live and subject to applicable legal exceptions, you may have the right to:
-Access the personal information we hold about you;
-Request a copy of your personal information;
-Request correction of inaccurate or incomplete information;
-Request deletion of your personal information;
-Request that we restrict certain uses of your information;
-Object to certain processing based on our legitimate interests;
-Withdraw consent when processing is based on consent;
-Request a portable copy of certain information; and
-Submit a complaint to your local privacy or data protection authority.

We may need to verify your identity before responding to a privacy request.
Your rights may be limited in certain circumstances. For example, we may retain information when reasonably necessary to comply with tax or legal obligations, resolve disputes, prevent fraud, establish or defend legal claims, or enforce our agreements.
For information controlled directly by Etsy, including your Etsy account, complete payment information, or information retained on Etsy’s systems, you may need to submit your request directly to Etsy.

9. Automated Decision Making

We do not use personal information received through Etsy to make decisions based solely on automated processing that produce legal or similarly significant effects concerning buyers.

10. Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet transmission, electronic storage system, or security measure can guarantee complete security.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, legal obligations, or service providers.
Any updated version will be posted through the JoysClothing7 Etsy shop policies with a revised effective date.

12. How to Contact Us

For purposes of applicable data protection law, Joy’s Closet LLC, doing business as Joy’s and operating the Etsy shop JoysClothing7, is the data controller of the personal information it independently processes in connection with your Etsy order. For questions, concerns, or privacy requests, you may contact us through Etsy Messages or by email at: order@joysclothing.com

Joy’s Closet LLC
Doing business as Joy’s
Etsy shop: JoysClothing7
Miami, Florida, United States