📦 SHIPPING & DELIVERY
All orders are shipped from Ghana via reliable international couriers. Tracking information will be provided once your order has been dispatched.
Estimated delivery times are provided as a guide and may vary due to customs or courier delays.
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🌍 CUSTOMS, DUTIES & TAXES (IMPORTANT)
Buyers are fully responsible for any customs duties, import taxes, or additional fees required by their country.
These charges are not included in the item price or shipping cost.
Failure or refusal to pay these fees may result in:
• Delivery delays
• Package being held, returned, or abandoned
Refunds will NOT be issued for orders where customs fees are refused or unpaid.
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🚫 REFUNDS & NON-DELIVERY
Refunds are not applicable in the following cases:
• Buyer refuses to pay customs/import fees
• Incorrect shipping address provided by buyer
• Failed delivery due to buyer unavailability
If a package is returned, the buyer will be responsible for reshipping costs.
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📬 LOST OR DELAYED PACKAGES
We are not responsible for delays caused by customs or courier services. However, we will assist in tracking and resolving issues where possible.
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💬 CONTACT
If you have any questions about your order, please contact us before opening a case. We are happy to help.