PetalClayStudio

Privacy Policy – Petal Clay Studio

**Last updated:** 20/02/2026

Petal Clay Studio (“we”, “our”, “us”) is committed to protecting your personal information and respecting your privacy in compliance with the **General Data Protection Regulation (EU) 2016/679 (GDPR)**.

This Privacy Policy explains how we collect, use, and protect your personal data when you purchase from our Etsy shop.

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## 1. Personal Information We Collect

When you place an order through Etsy, we receive certain personal information from Etsy, including:

* Your name
* Email address
* Billing address
* Payment information (processed securely by Etsy — we do not see full payment details)
* Order details

We only receive the information necessary to fulfil your order.

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## 2. Why We Process Your Data (Legal Bases)

Under GDPR, we rely on the following legal bases:

### Contractual Obligation

To fulfil your order and provide digital products you have purchased.

### Legal Obligation

To comply with tax and accounting laws (e.g., retaining transaction records).

### Legitimate Interests

To provide customer support, resolve disputes, and improve our services.

We do not use your data for unsolicited marketing.

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## 3. How We Use Your Information

We use your personal information to:

* Deliver purchased digital products
* Respond to customer enquiries
* Provide support if there is a problem with your download
* Maintain legally required financial records

We do not sell, trade, or share your personal data for marketing purposes.

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## 4. Data Sharing

Information is shared only where necessary and primarily through:

* **Etsy**, our selling platform
* Payment processors used by Etsy
* Professional service providers (such as accountants), where legally required

Etsy acts as an independent data controller. You can read Etsy’s Privacy Policy on their website.

We will only share information if legally required to do so.

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## 5. Data Retention

We retain your personal data only for as long as necessary:

* To provide our services
* To comply with legal and tax obligations (typically up to 6 years in the UK / EU)

After this period, data is securely deleted.

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## 6. Your Rights Under GDPR

If you are located in the EU, you have the right to:

* Access your personal data
* Correct inaccurate information
* Request deletion of your data
* Restrict or object to processing
* Request a copy of your data (data portability)
* Lodge a complaint with your local data protection authority

To exercise your rights, please contact us via Etsy messages.

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## 7. Data Security

We rely on Etsy’s secure platform for transaction processing. We take reasonable steps to protect your information and only access personal data when necessary to fulfil orders or provide support.

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## 8. International Transfers

As Etsy operates globally, your information may be transferred outside the EU. Etsy uses appropriate safeguards in compliance with GDPR.

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## 9. Contact Information

For privacy-related questions, please contact:

**Petal Clay Studio**
Julia Velez
Via Etsy Messages

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## 10. Digital Downloads

All products sold are digital downloads. No physical goods are shipped. We do not require or collect additional personal data beyond what Etsy provides to process your order.

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