KNOTIUM

At KNOTIUM protecting your privacy is an important part of our job, therefore we are committed to handling all personal information with the greatest care.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from the KNOTIUM shop, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Personal Information we hold about you

To fulfil your order, you must provide us with certain information (which you authorized Etsy to provide to us), such us your first name, last name, email address, postal address, payment information, and the details of the product that you’re ordering, shopping history, reviews, contact history.

We use your personal information:
• to process your online orders, including contacting you regarding delivery status, delivery related problems, delays etc.;
• to process order returns;
• to respond to your queries;
• to communicate with you about orders, products, services, marketing offers and other information from KNOTIUM;
• to introduce or recommend new products to you;
• to enable third parties to carry out logistical, delivery, technical and other services on our behalf.
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.

Personal information sharing and disclosure

Information about our customers is important to our business, therefore we share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for two years.

Your rights regarding use of your personal information and our contact details.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information (some of these rights apply generally, certain rights apply only in certain limited cases):
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
• Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
• Complaint. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
• You have the fundamental right to decide which information you make available to us.

Germany - Verpackungsgesetz (LUCID Packaging Register)
In 2019 Germany’s Packaging Act VerpackG came into effect, imposing requirements on online retailers selling to buyers in Germany. The Packaging Act promotes recycling and reuse of packaging materials (e.g. cardboard boxes, tape, and bubble wrap).
My company Juniper Berry SRL, owner of KNOTIUM brand, is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE3269430036331. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is disposed of in the right recycling containers, Blue for all paper & cardboard and Yellow for all plastics.