Kekoni

Worth staying home for. Shipping worldwide!

Tallinn, Estonia · 2518 Sales

Shop owner

Kekoni

Contact

Kekoni

Contact shop owner

Kekoni

Reviews

Average item review
5 out of 5 stars
(322)
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Updates

We like whites, greys... and all the other colors birdyellow_hearttwo_heartsorange_heartbaby_chickrelaxed

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  • Birdcage Table Lamp

    $170.41

  • Colorful but still minimal. View with birdie birdies from @mitnik_rosa home orange_heart

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    This is a special space of a Little Explorer (...and we're excited to see that she has a very special Play Rug !!!)
    So happy to be collaborating with our own Estonian interior and lifestyle blogger and a mom @miramii camera_with_flashpray

    Tagged in this photo

    View all 177 updates

    About

    Little preciouse things for your home

    Hello!
    We are Rauno and Kertu, and we found our passion in home decor while decorating our new home. I, Kertu, have very clear vision how my home suppose to look like, unfortunately I can not always find suitable things from shops. Luckily, Rauno, my sweet, bearded boyfriend, helps me out. Together, we're Kekoni, and we make handmade items at first for our home and then for our etsy shop.

    Each step of our production process is done in-house and by hand. We're self-taught in every aspect of the business, and we put an enormous amount of thought into the design.

    When we're not working, we'll use any excuse to take a road trip, cook & eat delicious food, sleep in, and drink too much coffee.

    Shop members

    • Rauno and Kertu

      Owner

    • ÖÖ

      Cat

    Shop policies

    Last updated on November 14, 2017
    Welcome to Kekoni! Here you can find handmade home accessories! Please take a minute to read our policies regarding payment, shipping and refunds. We tried to cover every possible aspect, but if something is missing, feel free to contact us with additional questions.

    By placing an order, you confirm having read the shop policies.

    Accepted payment methods

    • Visa
    • Mastercard
    • American Express
    • Discover
    • Apple Pay
    • Klarna
    • Sofort
    • Ideal
    • Paypal
    • GiftcardAccepts Etsy Gift Cards and Etsy Credits
    Returns and exchanges
    I gladly accept returns, exchanges, and cancellations
    Contact me within: 14 days of delivery
    Ship items back within: 30 days of delivery
    Request a cancellation within: 2 days of purchase
    The following items can't be returned or exchanged
    Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
    • Custom or personalized orders
    • Perishable products (like food or flowers)
    • Digital downloads
    • Intimate items (for health/hygiene reasons)
    Questions about your order?
    Please if you have any problems with your order.
    Returns and exchange details
    All the items that we offer on our shop have been described as accurately as possible -with all dimensions, colors and used materials- and we really try our best to take great pictures so you know exactly what you are buying before you receive it.

    ► RETURNS

    Every pieces are made by order with a lot of care and attention especially for you, so please keep in mind that we cannot make a refund or exchange for special custom ordered items such as custom size, custom length, custom color and design.
    Regular orders can be returned, if the return shipping cost is covered by client and the returned item arrives in good conditions back to us.
    Thanks for your understanding.

    ► LOST PACKAGES

    If an item gets lost and doesn't arrive to destination, despite correct mailing address, we will send a new item as soon as we get confirmation from the shipping company that the package is lost. This process can take up to 2 months from the time the lost package inquiery was sent.

    ► DAMAGED ITEMS

    The quality of our product is really important to us, so when recieving the package, please inspect the box carefully. If there are any holes/dents then please make some pictures. Also, if there are any defects on the chandelier, which have happened during shipping, then please make some pictures and inform the shipping comapany and us about the broken package in 3 days time.
    For example, Damage Report (PS 2856) has to be filed, when package was delivered by USPS.
    We don't provide full refund for items damaged in transit but we offer replacement free of charge. Please note that any request made later than 3 days & without a proof won’t be considered as a eligible request. Once you provide a proof that the item is damaged and the shipping company has been notified, we’ll offer you a replacement of the product you purchased and supply you a brand new item free of charge as soon as possible.

    ► UNCLAIMED PARCELS

    Tracking all the shipped orders to see if they arrive to their owners safely is like hobby to us but doing this can be humanly impossible especially in busy seasons. Buyers are responsible to track & trace their orders and arrange a redelivery with their local post offices if necessary.

    Once a package is stated unclaimed despite correct mailing address, the recipient has to contact the post office in order to arrange a redelivery or has to pick up the package from the local post office. Otherwise it will be returned to our studio. We'd love to arrange a reshipment for the returned parcels as soon as we receive them in our studio but only if the buyer agrees to cover the reshipment cost.
    Payment
    Kekoni accepts payment through PayPal, the secure online payment system. If you like to pay using a credit card you may do so also at checkout. For more information about purchasing with a credit card through PayPal, please check this link: www.etsy.com/help/article/361

    All the products we offer on our shop are made to order just for you and the production process starts once the order is placed & payment is cleared. Each listing will be made in maximum time of one week

    We hope you're happy with your purchase but if for any reason you'd like to cancel your order, please contact us within 72 hours of placing the order. Any cancellation request made later than 72 hours won’t be considered as a eligible request. We can not provide cancellation once an item has been made and/or shipped.
    Shipping
    ► STANDARD SHIPPING

    As an economic option, we ship orders in registered small packages via Omniva Air Mail service and this service includes a tracking number for each package which you can use to track your package from your local post office to your location.

    International deliveries with standard air mail may take 1-3 weeks depending on the destination country. It may take a little bit longer due to some conditions such as bad weather/rush season/holidays.

    Estimated delivery times
    ► US/AUS/CAN: 2-3 weeks
    ► EU: 1-2 weeks
    ► NON-EU: 1-2 weeks

    Please note that we dispatch from another side of the planet and delivery times are out of our control. Shipping times are estimates and we do not guarantee them nor make ourselves responsible for any possible delay.
    For christmas orders we reccommend to use Express shipping as the standart shipping delivery time can much longer than the estimated time.

    ► EXPRESS SHIPPING

    We do also offer express delivery in 4-7 business days with Omniva EMS Courier. Once you added an item to your cart, you can then upgrade your shipping to EMS Courier by selecting EMS Courier option from the shipping options dropdown menu located to the right of your item.

    ▲ IMPORTANT: If you decide to go with express shipping, please write your phone number in your order note or just send us a message. It is required for a better shipping experience. Thank you! :)

    Please make sure that you’re supplying the correct shipping address for your order. If we ship to the address you supplied and it was an error on your part then we’re not responsible for this error.

    Recipient's or recipient's duly authorized representative's signature is required for all local and international deliveries so making the package left at a door step is not something we could arrange – sorry!

    Customs Fees/Taxes: Buyers are responsible for all duties, taxes, levies or fees incurred at point of entry to the buyer's country. For this reason, we encourage our buyers to know about their country's import laws and customs/duties. For more information about specific country's import laws and customs/duties, please check: www.dutycalculator.com/country-guides

    As stated on www.etsy.com/help/article/5023, like most sellers on Etsy, we are unable to predict which of these fees, if any, will be applied, and Etsy does not expect sellers to calculate or collect these fees or taxes. We must assume that you already are aware of any duty that may be due at the time of arrival into your country.
    Additional policies and FAQs
    We hope that our products have been described as accurately as possible, but please contact us if you require any more information.

    ► CUSTOM ORDERS

    We do create custom orders on special requests. Describe us what you need and we’ll gladly work on it to make you happy.

    Please note that all custom orders are non-refundable once the production process has begun and payment must be fully cleared before production.
    Privacy
    Information I Collect

    To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of shelf size or unique design ideas, for example), if you contact me directly.

    Why I Need Your Information and How I Use It

    I rely on a number of legal bases to collect, use, and share your information, including:
    • as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
    • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
    • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
    • as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest toimprove my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

    Information Sharing and Disclosure

    Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
    • Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
    • Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
    • Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
    • Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.



    Data Retention

    I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 5 years.



    Transfers of Personal Information Outside the EU

    I may store and process your information through third-party hosting services in Estonia and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.




    Your Rights

    If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
    • Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
    • Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
    • Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
    • Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.



    How to Contact Me

    For purposes of EU data protection law, I, Rauno Troost am the data controller of your personal information. If you have any questions or concerns regarding the safe guard of your personal information you may contact me at kekoni [!at] kekoni.eu