KitPaulson

Important! I'm in and out of my studio this summer and shipping times may be 3-4 weeks. Feel free to order anyway, just know that you’ll be waiting a little longer for your order to arrive. This delay will be reflected in the shipping window you'll see when you order.

Welcome to Kit Paulson's Etsy shop. I make glass objects, small glass working tools and design bandanas and pins in the beautiful Blue Ridge Mountains of North Carolina. See below for frequently asked questions.

FAQ

- What are the details on this item?

I try to put as much information as I can into my item listing so check there first before asking questions about things like color, size, etc. If you don't see the answer to your question in the item description, I'm happy to fill in whatever details are missing.

- Will I get a tracking number for my order?

Yes, I use Etsy calculated shipping and a tracking number is automatically generated and emailed to you when I process and pack your order.

- When will my item ship?

My shipping window is 7-10 business days unless otherwise stated in the listing or in my shop announcement above. You'll see this processing time in the listing and when you place an order. Generally I ship much sooner than that but this is a one person operation and sometimes if I have a high volume of orders or if I'm busy, it will take me the full 7-10 business days to get your item in the mail. Contacting me within that window to ask when your item will ship will not make me ship it any faster. If I haven't shipped it yet, it's because of circumstances beyond my control and those circumstances are beyond your control too. If you spend your time contacting me to ask when it's going ship, my reply to you will take time that I otherwise might have spent in processing your order.

If you need something shipped sooner than that 7-10 day shipping window, contact me before placing your order. Sometimes I can make it happen, sometimes I can't.

Choosing "Priority" at checkout does not mean your order will be processed any quicker. It just means I will send your item via the USPS shipping class called Priority. You can see details about that class of shipping on the USPS website.

Other notes on shipping: I ship to the address you provide when you place the order. If the address you provide is flagged as invalid or unshippable I will contact you and won't ship until I hear back from you with a valid address. If I don't hear back from you within the processing window (7-10 days) I will cancel the order.

- That shipping charge seems high! Can you lower it?

Very often, yes. I use Etsy calculated shipping and it becomes increasingly inaccurate as multiple items are added to an order. I am happy to refund shipping overages if you message me and let me know.

- I think my item is lost in the mail, what should I do?

Surprisingly, very, very few things get lost in the mail. But sometimes they get stuck for a while. I ship all orders USPS so you can go to your local post office and ask for a detailed record of the path of your item. This will not make it go any faster but at least you'll know where it's at.

If your item hasn't arrived thirty days after I put it in the mail you can contact me and I will file a package search and if that fails, an insurance claim. I can't do this until the item has been lost for thirty days.

It might make you feel better to know that in shipping 4000+ orders, only one has ever been permanently lost, so it's very likely that your package will arrive sooner or later.

- Can I get the item in a different color, shape, size, etc.?

Very often, but not always, yes, and I charge varying amounts of extra depending on the magnitude of the change you request. Contact me before placing your order and I will create a custom listing for you if the change you request is feasible. Please don't order and ask for changes in the comments section, this generally results in orders being cancelled.